Conflict Resolution Advisor

Overview

Section: Executive Office - Administration

Employment Type: Term up to eighten (18) months

Global Linguistic Level: C1

Salary: $118,293 to $133,145 + $1,798.58 (Bilingual Allowance)

Category of Applicants: Internal;
Membership;
Public

Closing Date: 02/20/2026

Who are we?

Founded in 1966, the Public Service Alliance of Canada represents 245,000 workers in every province and territory in Canada and in locations around the world. PSAC is headquartered in Ottawa with regional offices across the country. PSAC strives to enhance its members’ quality of life and has been at the forefront of significant and successful campaigns for workplace and human rights.

Learn more about our victories.

We will support your mental and physical health with:

• Flexible work arrangements (hybrid employees may have their own dedicated workstations).
• Group benefits (health, dental, life insurance, disability insurance, employee and family assistance), such as $7,500 for mental health professionals, that are 100% paid by the employer. Defined benefit pension plan (50/50 contribution from you and us).
• Three weeks’ vacation to start, plus extra paid leave to support your wellness.
• Generous support for your professional growth and career development.
• $800 per year recreation allowance.

Under the direction of the Director, Diversity, Equity and Human Rights Bureau, the Conflict Resolution Advisor provides advice to the Director and the Management Team and liaises with PSAC staff and staff unions on conflict resolution internal to the organization.

The position implements proactive strategies, measures and mechanisms to shift the organizational culture by supporting the development and implementation of organizational models to prevent and resolve internal conflicts and disputes with a trauma-informed approach.

This includes the evaluation, development, adoption and application of the appropriate conflict and dispute resolution models to resolve conflicts based on the prohibited grounds under the Human Rights Act through the application of an intersectional equity lens and Indigenous-centered approaches. The position oversees and monitors internal conflict and dispute resolution processes and assists with the development and delivery of training and education in that area.

The Advisor will advise and assist the Director and Management Team regarding human resources issues as they may intersect with the Employer’s obligations regarding equity, human rights and psychological health and safety.

The Advisor will provide advice to the Director and the Management Team on methods to address and mitigate conflict within the workplace with the goal of ensuring a harmonious and inclusive workplace for all staff of PSAC.

The Advisor may provide recommendations on equitable and inclusive staffing, policy development, collective bargaining, workplace assessment/investigation and dispute resolution in accordance with numerous collective agreements, policies and across all provincial, territorial and federal legislations.

Education/Experience

• Expert knowledge of labour relations and organizational psychology often acquired through formal training in conflict studies, organizational psychology, alternate dispute resolution or legal studies. This includes an ability to understand various dispute resolutions mechanisms and to evaluate and assess which model works best in a variety of circumstances.
• Completion of a recognized advanced certificate program in mediation, dispute resolution or extensive experience in mediating complex and systemic labour relations disputes.

Experience
:

• A minimum of five years’ experience in the field of dispute resolution.
• A minimum of five years’ experience handling mediation processes.
• Experience with the application of Human Rights Legislation.
• Experience providing mediation and training in a unionized environment.

Knowledge

• Knowledge of issues related to human rights and equity including disability;
  Indigenous peoples; the diverse racialized communities; two spirit, lesbian, gay, bisexual, transgender, non-binary, queer + persons, including how these issues relate to…