Benefits Analyst

Survey Monkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.
Trusted by millions—from startups to Fortune 500 companies—Survey Monkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at

We are seeking a motivated and detail-oriented Benefits Analyst to join our Total Rewards team. This role is essential for ensuring the accurate administration, compliance, and effective communication of our global benefits, retirement, and recognition programs. This is an ideal opportunity to build a foundational understanding of People Operations and global benefits. The Benefits Analyst will serve as a key operational partner, maintaining system data integrity and ensuring a positive and informed employee benefits experience.

• Benefits Administration & Employee Support:
  Administer core US and global benefits programs (e.g., healthcare, retirement, etc) by processing employee life events in the HRIS (Workday), managing vendor inquiries, and resolving employee benefit tickets for timely issue resolution. Provide support to the Benefits Manager for annual programs like US Open Enrollment and global renewals.
• Data Integrity & System Management:
  Ensure system data accuracy and seamless transmission by managing carrier file feed error resolution, reconciling data with Payroll and Business Systems, and external vendors.
• Compliance & Audit Support:
  Support annual benefits compliance tasks, including gathering data for 5500 filings, Non-Discrimination Testing, and assisting with data/documentation for internal and external audits.
• Finance Process Management:
  Manage benefits-related financial processes, including processing vendor invoices and maintaining monthly financial reports, and Ad hoc project support for Benefits and Compensation projects.

• 2+ years of Human Resources experience, with exposure to or interest in benefits administration
• Demonstrated proficiency in Excel and/or Google Sheets, with a strong ability to analyze data, troubleshoot discrepancies, and manage monthly reconciliation processes
• Team player and roll up the sleeves mentality. Willing to learn and demonstrate a proactive approach to work
• Exceptional customer service skills and the ability to exercise professional judgment in dealing with sensitive and confidential employee matters
• Strong organizational skills, keen attention to detail, and the ability to multitask and prioritize competing deadlines in a fast-paced environment
• Experience working with an HRIS system and familiarity with benefits enrollment and vendor platforms is preferred but not required

Survey Monkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision‑making.
As such, you will be required to work from a Survey Monkey office up to 1 day per week.
#LI-Hybrid

At Survey Monkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.

We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter‑century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.

We live our company values—like championing…