Bilingual People & Culture Specialist; Ask-People & Culture

Position: Bilingual People & Culture Specialist (Ask-People & Culture)
Description
Ready to leverage your customer focus and problem-solving skills to support core components of TELUS’ People & Culture?

The impact you’ll make and what we’ll accomplish together!

At TELUS we’re looking for bright people who like solving big problems. In this role you will deliver single point of contact and consultation services to TELUS team members and retirees for general inquiries regarding established Human Resource services, procedures, policies and practices. As part of the greater P&C Operations team, you’ll play a role in initiatives that help improve the team member experience.

We’re just as passionate about our team as we are about our customers and we’re looking for people that radiate this passion.

Here's How:

Act as a friendly, welcoming voice to team members when they engage People & Culture through queued phone calls, live chats, or email interactions

Advocate for and manage our team members’ experience

Drive resolution by leveraging research and communication skills to provide consultative support, coaching, interpretive and analytical assistance on HR services, work processes and functions (e.g. payroll, benefits, time, etc.)

Ensure understanding, clearly identify and capture the request/issue and root cause of inquiries in a timely manner, all while keeping the team member informed

Present and negotiate effective win-win solutions, effectively mediating complex, high-risk or sensitive situations

Develop rapport and strong collaborative working relationships with stakeholders

Recommend continuous improvement opportunities for work processes and HR information

Provide education and promote opportunities to self-serve

Qualifications
Required Knowledge:

Knowledge of HR business policies, processes, and procedures

Knowledge of customer service and call center concepts, policies and procedures

Knowledge of job related programs and databases such as SAP, Team Hub, Microsoft Office, and Google Suite

Required

Skills and Abilities:

Bilingual in French and English (written and verbal)

Expert Communicator:  create positive relationships, establish rapport, show empathy and respect and work effectively in a cross-functional Human Resources team

Strong Writer:  create excellent, customer-friendly documentation and records

Knowledge Seeker and Researcher:  willing to work in a continuous learning environment with a particularly steep initial learning curve

Dedicated Self-starter:  Autonomous individual who is capable of working independently, managing competing priorities in a fast paced environment

Team Player:  strong collaborator who looks beyond themselves to drive team success and business outcomes

Subject Matter Expert:  understanding of and ability to apply HR processes, comfortable with ambiguity and uncertainty

Acts with Integrity:  ensures privacy and confidentiality is maintained as related to sensitive information and client records

Desired Experience and

Education:

Completion of a post-secondary degree/diploma or equivalent experience in Human Resources

Experience in a contact center environment

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Salary Range:  $57,000-$87,000

Performance Bonus or Sales Incentive Plan:  10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

Benefits:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

Flexibility to work in-office, virtually or a combination of both

Generous company matched pension and share purchase programs

Opportunity to give back to communities in which we work, live and serve

Career growth and learning & development opportunities to develop your skills

Note for Quebec candidates:  if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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