Team Member Relations Specialist; Onsite

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site:

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: Full Time Permanent (Onsite)

Is this a current vacancy? Yes, this is an existing open position.

Compensation: $56,682 to $74,772/year

Reporting to the Human Resources Manager ER/LR, the Employee & Labour Relations Specialist is responsible for providing expert consultation and professional advice to members of management, assistance to hourly Team Members and is involved promoting a positive work environment by fostering trust, respect, and inclusivity between management and employees, while developing strategies to enhance employee engagement and satisfaction. This position is also an integral member of the property’s Human Resources team, working closely with fellow Human Resources professionals in support of the property’s Human Resources’ goals.

Additionally, this role collaborates directly with global Support Services teams to ensure alignment with brand standards, strategic objectives and innovative initiatives.

• Provides direction, coaching, and advising to management in interpreting and communicating Employee & Labour Relations policies, procedures and practices as they relate to resolving Team Member issues. Must be able to speak confidently to upper management and corporate HR.
• Maintain a working knowledge of industry best practices and be knowledgeable of changing laws pertaining to Human Resources.
• Partners with other HR professionals to develop high performance work teams.
• Conducts Team Member related investigations, especially highly sensitive issues.
• Supports managers on performance management of team members.
• Plans and executes a variety of Team Member events.
• Act as the Employer Representative for Appeals and Grievances.
• Prepare for and participate in Team Member Board of Reviews.
• Assists in the design and coordination of Team Member programs designed to improve or maintain morale and engagement.
• Acts as a change agent for Hard Rock Ottawa organization.
• Participate on corporate and business task teams as dictated by business needs.
• Administer the exit interview process and associated reporting.
• Maintain the Back of House (BOH) communication with up to date Team Member information and announcements.
• Assists in the coordination of the philanthropic efforts and events for Team Members.
• Maintains a clean, safe, hazard‑free work environment within area of responsibility.
• Other assignments as directed.
• Maintains up-to-date knowledge and skills in assigned areas through professional reading, research and other professional development opportunities, recommend process and procedure updates and improvements as necessary, and implement same.
• Handles difficult, sensitive situations that require discretionary thinking and decision‑making.
• Handles various Team Member issues with confidentiality, using problem‑solving skills as required.
• Organizes work, ensures timely data entry into various systems to include HRIS and other departmental tracking mechanisms.
• Ensures adherence to policies and procedures as governed by provincial & federal legislation, regulatory compliance, department and the company.
• Interacts with and assists Team Members in an upbeat, positive and professional manner.
• Acts as a role model to other Team Members.
• Takes an active role in support of company promotional programs.
• Actively participates in Internal Audit(s) as required.
• Lives the Brand.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

• Minimum of 2+ years of dedicated Employee & Labour Relations experience and a Bachelor Degree. In lieu of a Bachelor’s Degree, a candidate may…