Project Manager, Operations Manager, Program ​/ Project Manager

Position Overview
Reporting to the General Manager, the Project Manager is the main generator of revenue forthe branch. This position’s primary responsibility is to manage and oversee all emergency and restoration related services provided by Belfor Property Restoration. This position attends job sites to assess damage and provide data to create estimates. The Project Manager provides technical explanations and feedback to clients, adjusters and consultants.

A Project Manager will also be expected to strengthen relationships with all existing and potential customers through business development and accounts management activities by the attendance of industry events or customer entertainment activities where appropriate and within company guidelines. This position is considered a first point of contact in the field that communicates professionally with all customers, subcontractors, consultants and insurance company representatives.

Job Duties

● Create, review and edit estimates pursuant to Belfor estimating standards, insurancecompliance service level agreements (SLA), including creation of accurate floor plans in Xactimate sketch
● Work under time constraints to meet specific timelines
● Ensure all protocols are followed as it relates to insurance, legislation or division specific
● Upload, monitor, revise and update estimates and noting system in internal and externalsystems
● Secure (work) authorizations and deposits to commence project in accordance with office policies and protocols
● Manages and oversees all projects; residential, marine (if applicable), commercial, andindustrial
● Manages high risk, high exposure and/or complex projects
● Ensure scope of work is being followed as per quoting process to ensure accurate timelines and project budgets are achieved
● Attend all site meetings as required to initiate and maintain the proper management liaison between customer, sub-contractors, consultants/engineers and all insurance company representatives
● Communicate professionally with customers, subcontractors and insurance companies;coordinate and schedule all appointments with customers and clients
● Provide technical explanations to clients, adjusters, consultants and others
● Coordinate all work duties in the field, job starts and schedules with all personnel includingsubcontractors
● Provide constructive feedback and direction to complete projects on time and on budget
● Ensure applicable permits are in place, and meet with inspectors as required
● Coordinate and attend after-hours emergency jobs to ensure services are completed as required
● Work in conjunction with Safety Coordinator to ensure all areas of safety are covered off inthe quote and proposal process
● Review and approve project based invoices for payment
● Ensure a certificate of completion is obtained on all projects and submitted / uploaded withinvoicing
● Submit interim and end of project billing
● Participate in collection efforts on all outstanding accounts
● Provide excellent customer service
● Work under time constraints to meet specific timelines
● Ensure attention to detail and keen sense of safeguarding other people’s property and information
● Will practice good housekeeping at all times to ensure a safe and non-cluttered worksite
● Participates in and demonstrates an understanding of safety principles and practices;follows all safety policies and procedures to support a safe working environment, including safe operation of machines and equipment
● Comply with all Belforpolicies and procedures, as well as legislative requirements
● Proactively communicate job site conditions and concerns that may or are affectingcompletion of the job to the appropriate person
● Attend all Belforsponsored training courses

Responsibilities
● Human Resources:
Maintain employee confidentiality and performance management by coaching leading, mentoring and motivating employees. ● Safety:
Verify all Belfor documents are completed accurately; maintaining employee records and compliance; ensuring compliance of all employees and subcontractors with local laws and Belfor policy at all Belfor locations and job sites. ● Accountability:
Ability…