Relationship Manager Defence

Overview

Relationship Manager - Canada Defence e focuses on Canadian Defence with the Canadian Federal team to expand GHD’s footprint with the Canadian Department of National Defence (DND) and Defence Construction Canada (DCC).

• Demonstrate world-class client relationship management, contributing to the growth of GHD’s Enterprise Client Portfolio (ECP).
• Represent the client’s perspective across enterprise geographies and cultures; identify growth opportunities and share best practices to help clients achieve objectives.
• Coach, mentor, and support the Client Engagement Team and broader business throughout the client journey; continuously improve client relationships, experiences, and delivery while achieving revenue and profitability targets.
• Lead or participate in winning procurement responses for Canada’s Defence; understand Defence procurement approaches (DND/DCC) and related programs.
• Develop and maintain relationships with key decision-makers within the Canadian Defence sector; ensure client satisfaction and key partnerships.
• Contribute to or lead GHD’s go-to-market strategy for Canadian Defence opportunities; gather information to position GHD for current, near-term, and long-term opportunities.
• Understand Canada’s Defence operational and modernization needs and broader multi-year programs to identify growth opportunities for GHD.
• Lead or participate in CRM data entry and maintenance to ensure quality data for customer retention and business development activities.

• Bachelor’s Degree or equivalent in a field related to GHD services; professional accreditation preferred.
• Minimum 15 years' experience working within Canadian Defence in an area related to GHD services.
• Significant managerial experience—collaborating, supervising, directing resources to achieve results within tight time frames.
• Strong ability to form collaborative relationships with clients and internal teams across a broad geographic scope.
• Excellent organizational, communication, and relationship management skills; ability to work under tight deadlines and in fast-paced environments.
• High accuracy and attention to detail; ability to synthesize insights to support business decisions.
• Advanced stakeholder engagement skills; ability to address needs with tact and empathy.
• Ability to navigate ambiguity and complex situations; encourage diverse thinking and build support among decision-makers.
• Proficient in MS Office and CRM technologies (Salesforce).

Note: Experience working with this client is a requirement.

As a diverse and inclusive organization, GHD is an equal opportunity employer. Upon request, GHD will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.

• Director

• Full-time

• Sales, Business Development, and Consulting

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