Service Representative

Are you looking for a role where your ability to manage contracts, build relationships, and promote safety makes a real impact? Can you see yourself overseeing essential service contracts, supporting contractors in the field, and ensuring work is completed safely, compliantly, and on budget? If you enjoy balancing operational oversight with collaboration and continuous improvement, this could be the role for you.

Apply today!

• Managing core facilities service contracts, including custodial services, cafeteria operations, catering services, and potable drinking water.
• Maintaining a visible field presence to support contractors, providing oversight, and promoting a strong safety culture.
• Conducting periodic audits of contractor activities and deliverables to ensure contractual and compliance requirements are met.
• Verifying monthly contractor invoices and supporting the tracking and maintenance of annual budgets.
• Monitoring contractor performance against contractual Key Performance Indicators (KPIs) and reporting on performance trends.
• Promoting a safe and compliant workplace by identifying hazards, addressing risks, and supporting corrective actions.
• Ensuring contractors adhere to CNL policies, procedures, and compliance expectations through regular communication and oversight.
• Acting as the CNL Contract Representative (CCR) during contract execution by providing contract guidance and oversight.
• Developing, reviewing, and managing scopes of work to support procurement and contract execution.
• Supporting contractor onboarding, offboarding, and reboarding activities, including performance reporting.
• Participating in contractor management and safety forums to share best practices and supporting continuous improvement.
• Working closely with Procurement to support contract administration and performance evaluations.
• Managing and maintaining the Chalk River Laboratories- traffic database to ensure accurate reporting and operational information.
• Other duties as assigned by your manager.

• Education
  • A university degree or college diploma from an accredited institution.
  • Preference will be given to candidates with education in Business Administration, Contract or Project Management, or Facility Management.
• Experience
  • Five (5) to seven (7) years of relevant experience in contract management, project management, business administration, or facility management.
  • Experience working within a large, complex, and multi‑faceted organization.
• Knowledge, Skills & Abilities
  • Strong knowledge of procurement, financial, and evaluation processes.
  • Demonstrated ability in planning, scheduling, financial management, analysis, and reporting.
  • Proven experience establishing, tracking, and reporting on KPIs.
  • Ability to manage competing priorities and perform effectively under pressure.
  • Strong problem‑solving skills with sound judgment and a results‑oriented mindset.
  • Demonstrated leadership capability and confidence working with cross‑functional teams.
  • Ability to lead meetings, drive issue resolution, and motivate stakeholders.
  • Highly self‑motivated with a positive attitude and willingness to learn.
  • Exceptional organizational, written, and verbal communication skills.
  • Ability to independently manage improvement initiatives and special projects with limited oversight.
  • Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, SharePoint, and Visio.
  • Ability to learn and use CNL systems such as ATOM, Oracle, and other internal applications.
  • Knowledge of CNL facilities, compliance programs, and operational environments is an asset.
  • A valid driver’s license is required.
• Security Clearance Eligibility Required
  • Reliability Status with Site Access Security Clearance (SASC), which has a minimum requirement of 3-5 years of verifiable history in Canada, Australia, New Zealand, the United States and/or the United Kingdom. CNL implements security screening in accordance with the Treasury Board of Canada Secretariat's “Standard on Security Screening” and the “Policy on Government Security.”

• Working schedule:
  Five (5) days per week, seven and a half (7.5) hours per day for a thirty‑seven and a…