Account Director Job Ottawa area,Ontario Canada,Management

Job Description

We are seeking an experienced Account Director to oversee a large, complex government account
. This is a highly client-facing role requiring strong leadership, hospitality-focused service delivery, and financial accountability.

Key Responsibilities

Lead revenue growth and ensure profitability for the assigned confidential account

Act as the primary client contact, ensuring exceptional service delivery and relationship management

Oversee daily operations across two service lines:
Housekeeping and Maintenance/Handyman Services

Lead, mentor, and support on-site Managers and their teams

Manage staffing levels and workforce planning in alignment with seasonal demands

Oversee resource planning, scheduling, and operational execution

Maintain high standards of service quality with a strong hospitality mindset

Drive client satisfaction, issue resolution, and long-term account retention

Oversee financial responsibilities including:

Month-end financial processes

Budget management and forecasting

Understanding and oversight of staffing and payroll budgets

Ensure compliance with safety, quality assurance, and government contract requirements

Support recruitment, onboarding, and training initiatives

Identify opportunities for operational improvement and account growth

Competencies for Success

Strong leadership presence with the ability to influence and inspire

Results-oriented with a focus on operational excellence

High level of accountability for performance and outcomes

Exceptional interpersonal, communication, and client management skills

Strong organizational skills and attention to detail

Ability to manage multiple priorities in a fast-paced environment

Data-driven and comfortable using technology to support decision-making

Collaborative and inclusive leadership style

Qualifications

Minimum 2+ years of operational experience in Integrated Facilities Management

Experience managing large on-site teams; multi-site experience is an asset

Strong hospitality or service-driven background

French (Francophone) required
, English required

Understanding of technical and operational service delivery

Flexibility to work extended hours during peak operational periods, including occasional weekends

Ability to travel overnight when required

Must pass a Federal Criminal Background Check

Must have a clean driver’s abstract


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