Clinical Manager, Family and Counselling Programs

Title:

Clinical Manager, Family and Counselling Programs

Associate Executive Director

Management

March 31, 2026

312 Parkdale Avenue, Ottawa, ON

35 hours per week (one evening per week and On-Call coverage as required)

Non-Union Managerial

Reporting to the Associate Executive Director and serving as a member of the FSO Leadership Team, the Clinical Manager, Family and Counselling Programs provides operational oversight, program management, and clinical leadership for Family Programs, including Intake and Counselling Services.

The role is responsible for the leadership, coordination, and oversight of key community programs, including the Alternative Dispute Resolution (ADR) Program, the Supervised Access Program (SAP), and Education and Outreach initiatives such as the Around the Rainbow (ATR) Program. The Clinical Manager ensures the delivery of high-quality, ethical, and effective services through program planning, implementation, evaluation, and continuous improvement, while overseeing program operations, staff, budgets, and reporting requirements.

The position provides supervision and consultation as appropriate, including clinical support to intake and counselling staff, and contributes to funding proposals and organizational reporting. Working collaboratively with internal teams and community partners, the Clinical Manager ensures programs remain responsive to evolving community needs and aligned with best practices in trauma-informed, family-centred service delivery.

Programs primarily serve families with current or previous involvement in the child protection system and may include complex family dynamics such as high conflict, trauma histories, parenting challenges, separation, and gender-based violence. As such, the role requires a strong understanding of family systems, parenting, child development, and the impacts of trauma and child welfare involvement.

The Clinical Manager also supports the growth and sustainability of programs by identifying opportunities for program expansion, partnerships, and revenue-generating initiatives within a not-for-profit context to strengthen long-term organizational impact.

• Provide clinical supervision and consultation to counselling staff, including individual supervision, case consultation, and peer consultation groups.
• Provide clinical consultation and support to intake staff and other program teams as required.
• Ensure counselling services meet ethical, professional, and legislative standards, including compliance with the Controlled Act of Psychotherapy.
• Monitor clinical practices, client records, and compliance documentation.
• Support staff in integrating trauma-informed, evidence-informed, and family systems approaches in service delivery.
• Review and evaluate clinical requirements of programs and recommend improvements to service delivery.
• Promote evidence-informed counselling practices and ongoing professional learning among staff.
• Provide direct counselling services as required.

• Lead the planning, development, implementation, and evaluation of counselling and family support programs.
• Provide operational leadership and management oversight for ADR, SAP, Education and Outreach programs (including ATR), and Intake and Counselling Services.
• Develop and monitor annual program goals aligned with the organization’s strategic plan.
• Contribute to service planning to ensure programs remain responsive to community needs.
• Identify opportunities for program growth, service expansion, and innovative programming that support community needs and organizational priorities.
• Support the development of revenue-generating opportunities within a not-for-profit context, including fee-for-service initiatives, program expansion, and partnerships.
• Participate in the development of proposals for program continuation, expansion, and new initiatives.
• Plan and develop program activities and procedures with programming teams to achieve service objectives.
• Ensure programs are delivered effectively, efficiently, and in accordance with organizational policies, service standards, and funder requirements.
• Address operational issues and program challenges, escalating matters to senior leadership where appropriate.

• Ensure programs are responsive to the needs of families involved with the child protection system and other complex family situations.
• Support staff in addressing complex family dynamics, parenting concerns, trauma, and high-conflict situations.
• Ensure programming reflects best practices in family systems, parenting support, trauma-informed care, and conflict resolution.
• Collaborate with child protection agencies and other community partners to support coordinated services for families.

• Lead the development and…