Quality Improvement Manager at CMHA

Drive quality enhancements at the Canadian Mental Health Association, Ottawa Branch. This full-time role focuses on safety initiatives, client relations, and establishing operational standards while leading change.

As the Manager of Quality, Privacy, and Client Relations, you'll lead strategic initiatives to elevate quality improvement and manage compliance processes.

Your role includes overseeing safety committees and ensuring cohesive practices that enhance client experiences for those facing mental health challenges.

Key Responsibilities:

• Oversee the quality improvement agenda and safety initiatives

• Lead accreditation efforts and support committee functions

• Manage privacy compliance across information systems

• Strengthen client relations through effective communication strategies

• Support the Director in strategic health initiatives

Requirements:

• Undergraduate degree in a relevant field

• Minimum 3 years of experience in quality improvement

• Proficient in English; bilingualism preferred

• Legally authorized to work in Canada

• Vulnerable Sector Police Record Check required

Utilize your expertise to drive significant improvements in client-focused services at CMHA Ottawa.
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