Supervisor, Academic Administration

## Supervisor, Academic Administration Apply locations:
Ottawa, ON:
Main Campus time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
June 29, 2026 (10 days left to apply) job requisition :
JR36480
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**** Posting Reason:
** Temporary replacement of a regular position
** Job Type:
** Employee
* * Anticipated Duration in Months** (for contracts and temporary assignments):12
** Job Family:
** Academic Administration**# of Open Positions:
** 1
* * Faculty/Service - Department:
** Student Affairs, Registrar, Operations, Registrations and Systems
** Campus:
** Main Campus
** Union Affiliation:
** SSUO
* * Date Posted (YYYY/MM/DD):
** 2026/06/18
** Applications must be received*
* **** BEFORE**** **(YYYY/MM/DD):
** 2026/06/29
** Hours per week:
** 35
* * Salary Grade:
** SSUO Grade 11
** Salary Range:**$90,987.00 - $About Student Affairs:
Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions.

We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events, we provide extensive recreation program opportunities and varsity sports activities, we run an innovative career development and experiential learning program and much more!
There’s nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we’re sure that you’ll enjoy the experience as much as our students do.
** Position purpose**:

Provides leadership, guidance, execution and oversight in the implementation of application solutions, including but not limited to the Student Information System (SIS), while managing high-level and critical academic processes related to SIS and other integrated systems.

Supervises a team and coordinates its activities to ensure the unit’s operations are performing according to its mandated service standards.
** In this role, your responsibilities will include:**
* ** Human Resources Management:
** Supervises the work of and provides administrative and technical direction to a team of business and technical experts. Recruits, selects, trains and evaluates employees on their performance and on the quality of services provided to clients. Resolves conflicts among staff and clients. Coordinates working and holiday schedules in order ensure the continuity of critical operational processes.
* ** Operational Management:
** Oversees and coordinates the delivery of essential academic support services, ensuring high-quality client services.  Acts as an expert to resolve complex support requests from clients across the university and serves as the point of escalation within the team for unresolved issues.  Implements and monitors operational process, prioritizes service requests and ensures adherence to established operational and customer service norms.
* ** Technical Support and Consulting:
** Serves as the point of escalation within the team for unresolved issues for resolving complex system issues.  This role involves in-depth analysis, root cause identification, and the development of long-term solutions to prevent recurring problems.  It collaborates with system developers to implement advance configurations and enhancements, ensuring optimal system performance and data integrity.
* ** Business Analysis.
** Leads the evaluation of clients' business and complex operational requirements, uncovering both explicit and implicit needs. Drives improvements in procedures and oversees the development and implementation of new solutions when required. Writes comprehensive business cases, communicates with IT teams, managers, and key stakeholders, and supervises the process of validating solutions to ensure they effectively address client needs. Ensures that obstacles are minimized and mitigated through…