Director of Client Services Operations

Join a dynamic Canadian facility services organization as a Director of Client Services Operations. This position emphasizes client relationship management, team leadership, and operational problem-solving.

As Account Director, you will lead a high-performing team while managing enterprise client portfolios.

Your role encompasses direct interaction with VP-level stakeholders and tackling operational challenges on-site. This position is integral to driving service excellence and retention across major accounts, providing exceptional career growth opportunities.

Key Responsibilities:

• Manage the full account management function and client health

• Oversee and mentor a team of Account Managers

• Ensure successful enterprise client relationship management

• Lead renewals and mitigate risk for key accounts

• Provide detailed performance reporting to executives

Requirements:

• 7-10 years in the facility services sector

• Minimum 3 years managing operational/account teams

• Success track record in account retention and growth

• Strong leadership and communication abilities

• Familiarity with operational and CRM systems

Utilize your strategic vision and operational expertise to guide client success as the Director in this vibrant organization.
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