VP, Commercial Financial Services
Job in
Ottawa, Ontario, Canada
Listing for:
Alterna Savings
Full Time
position
Listed on 2026-06-23
Job specializations:
-
Management
Business Management, Corporate Strategy, Operations Manager, BD Manager
Salary/Wage Range or Industry Benchmark: 170000 - 180000 CAD Yearly
CAD
170000.00
180000.00
YEAR
Job Description & How to Apply Below
Job Type: Full-Time
Vacancy Status: This posting is for an existing vacancy
Target Salary Range: $170,000- $180,000
The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.
Scope of Position
Reporting to the Chief Lending Officer and in close partnership with the VP Commercial Credit and Portfolio Management, the VP Commercial Financial Services is accountable for driving profitable growth through a high‑performance sales organization and a hospitality‑first service culture. The role leads the Commercial Financial Services teams to consistently attract, retain, and deepen member relationships while executing the Annual Operating Plan (AOP) in alignment with Alterna’s corporate strategy and within Alterna’s board approved Risk Appetite Framework.
The incumbent is responsible for expanding commercial markets, strengthening Alterna’s brand presence, and delivering an exceptional, relationship‑driven member experience. Success in the role is measured by revenue growth, portfolio performance, member engagement, service quality, and team productivity, all achieved within the board‑approved risk appetite and a strong ethical and compliance framework.
Major Responsibilities
Sales Leadership & Growth
Provide strategic leadership and performance oversight for the commercial sales organization and inspire a culture of accountability and execution to drive sustainable revenue and portfolio growth.Develop, execute, and continuously refine the Commercial AOP to deliver strong financial performance aligned with corporate priorities.Identify, develop, and scale strategic market and segment opportunities—including new products and services—to expand Alterna’s commercial footprint and long‑term growth potential.Act as a visible market leader and trusted center of influence, strengthening referral networks and elevating Alterna’s reputation and brand presence across Ontario.Ensure appropriate profitability through revenue and fee generation while maintaining disciplined expense and productivity management.Hospitality‑
First Service & Member Experience
Champion a hospitality‑first service strategy and culture that places the member at the center of all sales growth and service delivery activities.Establish, model, and continuously strengthen service standards that build trust, loyalty, and long‑term relationships.Maintain executive relationships with key members, prospects, and referral partners to deepen engagement, remove barriers, and role‑model relationship‑based selling and service behaviours.Drive retention and increased share of wallet through proactive relationship management and exceptional service execution.Ensure seamless cross – functional collaboration across internal teams to deliver responsive, personalized, and consistently high‑quality service experiences.Leadership, Culture & Talent Development
Build and sustain a high‑performing, diverse team and talent pipeline aligned with Alterna’s values, culture, and service philosophy.Coach and develop leaders, setting clear expectations and accountability for results, leadership behaviors, and service excellence; provide timely feedback and performance alignment.Lead organizational design, workforce planning, recruitment, succession planning, and performance management for the function, ensuring the right capabilities and capacity to deliver strategy.Lead and influence across Alterna to generate referrals, integrate solutions, share expertise, and support enterprise‑wide growth.Risk, Credit & Operational Discipline
Establish and oversee disciplined credit adjudication and portfolio management practices that balance growth with prudent risk management.Approve credits within delegated authority and provide oversight and guidance on complex or higher‑risk transactions.Maintain full knowledge of local market conditions, competitive dynamics and trends, and their impact on members and portfolios.Ensure compliance with internal policies, regulatory requirements, audits, and…
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