Operations Manager

Position: Fixed Operations Manager
Job Overview
Orangeville Honda is looking for a  Fixed Operations Manager  to add to their team in Orangeville.

The Fixed Operations Manager is responsible for overseeing the service and parts department, managing multiple department’s efficiency and overall performance within quality, cost, and profitability objectives. In this role, you will take a proactive interest in the training and development of the Fixed Operations team.

Orangeville Honda is a proud member of The Humberview Group – one of Ontario's leading automotive dealer groups and winner of Canada's Best Managed Companies program for 2024 and 2025. As automotive specialists, we represent 5,000 vehicles, 20 stores, 18 brands, and one promise:
Serving you better, each and everyday.

Note:

This position is open only to individuals who are legally entitled to work in Canada at the time of application and in the future. The Humberview Group does not provide sponsorship for work permits or immigration support.

Pay:  Base salary plus bonus, ranging from $100,000 to $150,000 a year.

Why Join HG

Career Growth:
Unlock opportunities for advancement within our organization.

Rewards Program:
Enjoy bonuses and incentives, including a referral bonus of up to $2,000.

Comprehensive Benefits:
Competitive compensation with health, dental, travel, and life insurance, RRSP match and an Employee Assistance Program (EAP).

Excellence Recognition:
Proudly awarded as one of Canada's Best Managed Companies in 2024 and 2025.

Established Legacy:
With over 60 years of service, our loyal customer base forms the foundation of our success.

Mentorship:
Receive training and support from our leadership team.

Exclusive Perks:
Access Team Member pricing on vehicles, services, and accessories, plus discounts on brands and gym memberships.

Social Engagement:
Engage in social events like sporting gatherings and BBQs.

Work‑Life Balance:
No Sunday or holiday work plus long weekends off all summer for more time with family.

And much more for you to discover!

Job Duties

Ability to establish and maintain good relationships with customers and to exceed their expectations.

Ability to answer customers' technical questions regarding vehicle problems, warranties, services, and repairs.

Ability to develop job descriptions and to hire and train the Fixed Operations team.

Ability to develop and maintain a good relationship with the manufacturer.

Knowledge of automotive systems in general.

Ability to review and revise customer service orders and inspect the quality of technicians' repairs.

Knowledge of new models and product improvements, based on technical service bulletins, etc.

Knowledge of warranty guidelines and ability to relate them to warranty service orders.

Ability to develop and follow action plans to ensure Fixed Operations profitability.

Ability to conduct trend analyses to analyze technicians for productivity.

Leadership skills, including coaching, organizing and planning, interpersonal sensitivity, and training.

Ability to coach and train Service and Parts team members.

Always monitors work flow in the dealership and minimizes disruptions by developing the backup abilities of the team to compensate for illnesses, vacations, and turnover.

Performs other duties as assigned.

What We Look For

Previous experience with CDK software.

Years of Service and Parts dealership management experience.

Computer proficient with the ability to present departmental functional specifications to enhance workflow.

Valid Driver’s License and clean driving record.

Results-oriented while maintaining full accountability and transparency.

Must exemplify excellence and must motivate the department to take pride in promoting customer enthusiasm.

Ability to work efficiently and effectively under pressure with simultaneous deadlines.

Proficient in Microsoft Office, including Excel, Outlook and Word.

Must be capable of working independently, effectively managing his/her time and workflow.

Equal Opportunity Employer
We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.

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