Supervisor Member Experience Team

Position: Supervisor for Member Experience Team
Be the driving force behind exceptional member experiences as a Supervisor r leadership will inspire the team to create a culture focused on wellness and satisfaction.

In this pivotal role, you will support the Experience Manager while mentoring staff to achieve their sales and service goals. Engage directly with members, ensuring their needs are met, and foster a positive and inviting atmosphere. Your ability to coach will not only enhance team performance but will also directly contribute to member retention and satisfaction.

Key Responsibilities:

• Mentor staff to help them achieve sales success

• Interact with members to identify and cater to their needs

• Provide answers and solutions for membership queries

• Ensure all guests feel welcomed into the facilities

• Manage and resolve any member concerns swiftly

Requirements:

• Over 2 years of customer service experience required

• 1+ years in a sales-oriented position preferred

• Demonstrated track record of sales achievements

• Availability for various shifts including weekends

• Commitment to personal development through training

Bring your customer service expertise to the forefront and help shape positive member experiences at Movati.
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