Senior Manager, Commercial Services

Position: Senior Manager, Commercial Services - 417
## Dir. princ., Services commerciaux

Postulerremote type:
Sur place locations:
Ottawa, Ontario time type:
Temps pleinposted on:
Publié aujourd'huitime left to apply:
Date de fin : 29 juin 2026 (Il reste 6 jours pour postuler) job requisition :
R _1469292
** Lieu de travail :
** Ottawa, Ontario, Canada
** Horaire :
** 37.5
** Secteur d’activité :
** Services bancaires personnels et commerciaux
** Détails de la rémunération :**$115,600 - $163,200 CADLa TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l’échelle salariale au fil du temps, à mesure qu’ils s’améliorent dans leurs fonctions.

Le salaire de base offert peut varier en fonction des compétences et de l’expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d’autres besoins particuliers du secteur et de l’entreprise.
En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.
** Description du poste :
** This role is responsible for leading a team of Account Managers in structuring credit and managing operations.  Provide guidance, leadership, coaching and development to ensure business results and professional / personal development objectives are achieved for the overall group. Manages a book of business in alignment with credit and operational risk policies. The Senior Manager, Commercial Services is accountable for the Unit's growth through strong pipeline management and sales coaching, while delivering a superior customer experience to drive profitable business growth, in line with business strategy.
** CUSTOMER
* ** Leads the execution and achievement of the business customer / partner experience targets by coaching and modelling appropriate behavior and executing on plans to continuously improve customer experience
* Acting as a part of the team in resolving customer operational and credit issues to deliver a positive customer experience
* Champion use of sales platform to build a robust understanding of our customer's/target's needs, industries and markets
* Lead and manage Account Managers in developing creative and competitive solutions that meet all the customers' needs
* Set service and control standards aligned to overall business objectives and oversee / monitor deliverable and results
* Develop and maintain relationship with internal and external partners for the purpose of delivering optimal customer service
* Constantly build knowledge of the market, customers and broader economic factors
* Develop and maintain centre of influence strategies and relationships
* Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities
* Primary escalation point for significant sales matters/ risk matters / exceptions for Account Managers
* Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs
* Enhance TDBG brand by participating in network events
** SHAREHOLDER
* ** Contribute to the development and implementation of the business plan, goal setting, growth strategies and coaching for the Unit
* Build new relationships and deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM) and coach team to do the same
* Meet or exceed business targets for the Unit
* Negotiate to maximize profitability of relationships with existing customers based on the customer risk profile.
* Coach team members in assessing credit requests to determine risk and make appropriate recommendations to stakeholders / team members for structuring the credit
* Ensure team is referring full range of products to existing and new customers, to maximize returns and retention of relationships in line with customer risk profile
* Actively refer to other business…