Senior Manager Commercial Services

Lead a dynamic team of Account Managers at TD in Ottawa, Ontario, focusing on credit structuring and operations management. Drive superior customer experience while achieving significant business growth.

As a Senior Manager in Commercial Services, you will guide your team to meet customer needs and operational policies. Your leadership will cultivate strong relationships with clients and colleagues, ensuring solid pipeline management and effective sales coaching for optimal results. You will play a crucial role in overseeing credit and risk management, enabling continuous growth.

Key Responsibilities:

• Lead Account Managers in credit structuring and customer solutions

• Drive pipeline management and enhance customer service satisfaction

• Develop operational standards aligned with business objectives

• Coach team on risk assessments and credit recommendations

• Build relationships with internal and external partners for success

Requirements:

• 10+ years of relevant experience in financial services

• Proven leadership in credit management and operations

• Strong understanding of customer needs and market trends

• Ability to foster a culture of diverse thought and creativity

• Excellent negotiation skills for maximizing profitability

Drive exceptional customer service and mentor a talented team at TD in Ottawa.
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