Senior Visitor Operations Manager Tourism

Lead Ottawa's visitor operations as the Senior Manager of Visitor Operations & Services. Champion strategic initiatives to enhance the Ottawa Visitor Centre experience.

This senior role involves providing leadership and governance for the Ottawa Visitor Centre, focusing on service excellence and management of operational risks. You will prioritize visitor-facing programs while fostering a high-performance environment for your team. Your bilingual communication skills will ensure inclusive service delivery across diverse visitor interactions.

Key Responsibilities:

• Provide strategic oversight for visitor services

• Maintain and improve service operating standards

• Lead visitor experience enhancements based on trends

• Define and execute staffing and training models

• Oversee data metrics to inform service improvements

Requirements:

• Fluent in English and French, written and spoken

• Minimum of 7 years in a public-facing service environment

• Leadership experience with a focus on team development

• Strong judgment with clear escalation skills

• Proficient in Microsoft Office tools and data use

Drive transformation in visitor operations and contribute to Ottawa's tourism journey.
#J-18808-Ljbffr