Senior Manager, Commercial Banking

Lead a dynamic team of Account Managers in Ottawa as the Senior Manager of Commercial Services. This full-time role focuses on structuring credit, managing operations, and enhancing customer experiences.

In this pivotal leadership position, you will drive growth in Personal & Commercial Banking through effective pipeline management and tailored sales coaching. You will ensure the delivery of superior customer service while monitoring operational outcomes. This role requires you to balance customer needs with strategic business objectives for optimal results.

Key Responsibilities:

• Lead customer experience initiatives and coach the team

• Resolve operational and credit issues for customers

• Develop competitive solutions tailored to client needs

• Maintain strong relationships with internal partners

• Act as the primary point for escalated sales matters

Requirements:

• 10+ years in commercial banking or a related field

• Undergraduate/Graduate degree or equivalent experience

• Strong leadership and mentoring skills

• Proven ability in credit management

• Effective communication and negotiation abilities

Excel in driving commercial strategies and enhancing customer relationships in your region.
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