Patient Service Clerk, Mental Health - Part-Time

Compensation

$25.26 - $31.04

• Patient registration in Cadence (Epic Hyperspace) in accordance with EMPI registration standards
• Scan referrals into Epic with appropriate naming convention
• Create new patient profiles in EPIC
• Train clerical staff to clinics and on Epic
• Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety
• Perform work in accordance with CHEO privacy and confidentiality policies
• Coordinate, under the direction of the Clinical Manager or delegate, the non‑nursing functions of the unit
• Perform receptionist duties, directing visitors and maintaining hospital communication systems
• Maintain patient charts and other records
• Ensure that patient identification and demographic data is accurate, including tags, room numbers on beds, doors, kardex,  and addressograph plaque coincidence
• Perform data entry of patient‑completed questionnaires
• Maintain patient information logs and coordinate rounds sheets
• Liaise with Housekeeping and Physical Plant and arrange for maintenance of equipment and appliances
• Receive all incoming mail and distribute accordingly
• Participate in continuous improvement activities
• Perform other related duties as determined by unit demands and/or as requested by the Clinical Manager or delegate

• Criminal Record Check (Essential)
• Secondary School Graduation Diploma (Essential)
• Bilingualism (English/French) (Essential)
• Approximately 6 months of related experience (Essential)
• Knowledge of computer software (Epic, Sunrise, Outlook) (Essential)
• Experience working in a clinical environment live on Epic Ambulatory (Preferred)
• Experience in patient registration using Cadence (Epic) (Preferred)
• Experience in creating, editing, scanning and scheduling referrals (Preferred)
• Experience in managing order work queues (Preferred)
• Experience in patient check‑outs including follow‑ups and recall management (Preferred)
• Experience using in‑basket communication in Epic (Preferred)
• Ability to ensure timely completion of tasks by adjusting priorities as required (Essential)
• Ability to adapt to changes to meet organizational requirements (Essential)
• Communicate effectively and concisely, both orally and in writing (Essential)
• Deal effectively with internal and external customers (Essential)

Please note you will be represented by the Laborers International Union of North America (LiUNA).

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at  All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier‑free work environment, starting with the hiring process and welcome interest from all qualified applicants.

CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier‑free work environment, starting with the hiring process and welcome interest from all qualified applicants.