Director, Facilities Operations and Maintenance

Director – Facilities Operations & Maintenance
Chief Capital Planning & Development Officer (CCPDO) reports:
The Director leads CHEO’s facilities operations team, ensuring safe, reliable, and efficient operation across all facilities, including the main campus, Integrated Treatment Centre (ITC), and off‑site locations. The role collaborates with clinical, operational, and corporate leaders to support current and future healthcare delivery needs, fostering a high‑performance culture focused on service excellence, accountability, and continuous improvement.

• Develop and implement a facilities management framework aligned with organizational goals and growth plans; establish policies, SOPs, governance structures, service standards, and SLAs, ensuring regulatory and safety compliance
• Develop and implement business continuity plans, emergency response procedures, and crisis management protocols
• Establish short- and long-term asset management and capital replacement plans
• Provide strategic recommendations on infrastructure investment, modernization, and growth initiatives
• Benchmark operational performance against healthcare industry best practices
• Support the Director, Capital Projects to ensure planning-stage projects align with existing and future infrastructure and maintenance requirements
• Contribute to the development of facility master plans aligned with organizational priorities
• Direct the operation and maintenance of all CHEO facilities, grounds, utilities, and infrastructure
• Lead in-house facilities teams in a unionized environment, overseeing work orders, asset management, contracts, utilities, and workplace infrastructure
• Ensure reliable operation and compliance of critical building systems
• Establish and monitor performance metrics to ensure reliability, resilience, and operational effectiveness; drive continuous improvement
• Support expansion, relocation, consolidation, and workplace transformation initiatives
• Develop and oversee preventive, predictive, and corrective maintenance programs aligned with regulatory requirements
• Ensure effective use of CMMS and related systems; implement lifecycle management programs for facility assets
• Prioritize maintenance activities based on risk and criticality; ensure timely completion of work orders
• Drive initiatives to improve asset performance and reduce downtime
• Promote best practices in facilities maintenance and maintain industry partnerships
• Ensure compliance with healthcare regulations, building codes, fire/life safety, occupational health and safety, environmental requirements, and accreditation standards
• Maintain readiness for inspections and accreditation surveys
• Lead corrective actions arising from audits and assessments
• Maintain accurate regulatory documentation and reporting
• Lead facilities emergency preparedness, including business continuity planning and response procedures in collaboration with clinical and emergency teams
• Ensure readiness of emergency systems and infrastructure
• Participate in incident command and emergency management activities
• Coordinate response to utility failures and infrastructure disruptions
• Promote a culture of safety and accountability across facilities operations
• Ensure compliance with occupational health and safety standards
• Conduct risk assessments and implement mitigation plans in collaboration with safety and security teams
• Investigate incidents and implement corrective actions
• Ensure compliance with IPAC, environmental, and regulatory requirements during maintenance and construction
• Support sustainability initiatives, including energy efficiency and resource optimization
• Support organizational ESG objectives
• Lead digital transformation and automation initiatives across facilities operations
• Enable data-driven decision-making through KPIs, dashboards, and analytics
• Establish and monitor performance metrics and operational controls
• Standardize SOPs, policies, and workflows to ensure consistency and scalability
• Collaborate with IT, Procurement, and Finance to integrate systems and technologies
• Evaluate emerging technologies to improve service delivery and cost efficiency
• Develop and manage operating budgets, ensuring fiscal…