Bilingual District Supervisor - Hybrid

Work Hours: Standard Business Hours Monday to Friday

Travel Required: Yes - up to 50% travel within Canada

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross‑functional teams.

Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State‑of‑the‑art facilities to provide high‑quality products and services
• The opportunity to be a part of a winning, high‑performing team
• Collaborative, engaging workplace culture –
  we are passionate about our people
  !
• Flexible working environment that promotes a healthy work‑life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High‑growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry‑leading, in‑house corporate training offered throughout the year
• Quarterly virtual social events!

Reporting to the Associate Director, the Bilingual Field Supervisor will ensure a professional and service‑oriented work environment by monitoring performance, motivating, and developing their team members to deliver excellent customer service and achieve required performance objectives. The Bilingual Field Supervisor is responsible for supporting the Field Case Managers in coordinating Patient Support Program (PSP) activities, as well as supporting the Program Manager and client personnel in ensuring operational efficiencies.

The Bilingual Field Supervisor must be well‑versed in PSP service offerings, organizational procedures, reporting, relationship building and people management.

• Actively support all field related PSP health case management activities including, but not limited to, reporting, dose reconciliation, patient readiness and support materials, clinic management and program service offerings (including reimbursement services as outlined in contractual client agreements)
• Troubleshoot challenges and support field health case managers by effectively communicating with internal and external stakeholders and working towards timely resolution.
• Actively educate clinics on program services and seek opportunities to present solutions to clinic challenges within the scope of the PSP and contractual client agreements.
• Reports Adverse Events / Severe Adverse Events (AE / SAEs) following approved SOPs.
• Implement regularly occurring touch points to discuss clinic operations and performance management of health case managers, conduct ride‑along visits to clinics with field case managers.
• Proactively supports Program Manager with the development and execution of policies and practices; always responds according to policy direction and seeks assistance with unusual situations and/or staff non‑adherence.
• Proactively supports personnel with clinic management by communicating updates, resolving issues and providing timely feedback as it is received by the clinic.
• Provide leadership and coaching to team members to ensure quality and established KPI’s are achieved
• Generate insightful business‑reports/metrics and affect continual operational improvement.
• Assist with recruitment, onboarding, program personnel training/development, and performance management.
• Recommends corrective actions or follow up as required and engages other resources as needed.
• Participate/lead in respective internal PSP and external client meetings and day to day client communications as required.
• Collaborate with…