Senior Manager, Plans & Programs_Western

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance;

we’re about making a real difference by protecting what matters most. Our Global Corporate & Specialty (GCS) business unit has an exciting opportunity for a Senior Manager, Plans & Programs based in the Western region. The Senior Manager, is responsible for the profitable growth, underwriting quality, and performance of the Plans & Programs portfolio across Western Canada. As a recognized underwriting leader, this role drives business development, strengthens broker and program partner relationships, and leads a team of underwriters in delivering sustainable growth and underwriting excellence.

Combining deep technical expertise with strong commercial acumen, the Senior Manager serves as a trusted advisor to brokers, clients, and colleagues, while coaching and developing underwriting talent and contributing to the continued success of the Programs business.

• Manage the profitability, growth, retention, and underwriting performance of assigned Programs and Portfolio Solutions business.
• Ensure underwriting quality, service standards, and portfolio management practices align with corporate objectives, underwriting guidelines, and delegated authorities.
• Monitor portfolio performance, including premium growth, rate adequacy, loss ratios, retention, and profitability metrics.
• Provide technical oversight and guidance on complex underwriting opportunities, referrals, manuscript wordings, and coverage solutions.
• Analyze market trends, emerging risks, and portfolio results to identify opportunities and recommend actions to improve business performance.
• Oversee underwriting audits, quality reviews, and remediation activities as required.
• Support underwriting consistency and governance through effective application of policies, procedures, and risk management practices.

• Lead, coach, mentor, and develop a team of underwriters.
• Establish performance expectations, annual goals, and development plans that support employee growth and business needs.
• Support recruitment, onboarding, succession planning, and talent management activities.
• Deliver technical training and identify development opportunities to enhance underwriting capability across the team.
• Foster a collaborative, high-performing culture that promotes accountability, engagement, and continuous learning.
• Act as a trusted technical resource and escalation point for underwriting staff.

• Build, maintain, and strengthen relationships with brokers, clients, program administrators, and other strategic partners.
• Lead the development and presentation of business proposals for prospective and existing business opportunities.
• Maintain a robust pipeline of new business opportunities while supporting the growth of existing Programs and Portfolios.
• Conduct broker stewardship meetings, marketing visits, business reviews, and client presentations.
• Identify opportunities to expand profitable business within established appetite and underwriting guidelines.
• Promptly address and resolve broker and client issues to support long-term partnership success.

• Support the execution of business plans designed to achieve production, profitability, pricing, and growth objectives.
• Contribute portfolio insights and market intelligence to support business planning activities.
• Monitor and report on monthly and annual portfolio performance, identifying variances and recommending corrective actions where required.
• Support budget planning and forecasting activities for assigned portfolios.
• Develop and maintain underwriting authority statements appropriate to team member capabilities and experience.
• Identify and implement…