Senior Manager,CBP Residential Job Ottawa area,Ontario Canada,Management

SENIOR MANAGER, CBP RESIDENTIAL

If you’re a passionate go-getter with a keen interest in real estate, we want to hear from you! With a range of full-service real estate offerings including property management, development, investment and asset management, and leasing, Colonnade Bridge Port has built a reputation of excellence in the real estate industry. We service a portfolio of state of the art commercial, residential, and mixed-use properties in Ottawa, the GTA and Southwestern Ontario, Gatineau, and Atlantic Canada.

Colonnade Bridge Port is seeking a Senior Manager, CBP Residential to provide senior operational leadership across our residential property management platform. Reporting to the Director, CBP Residential, this role is responsible for leading the day-to-day performance of the residential operations team, ensuring consistent service delivery, operational excellence, strong client relationships, and a high-quality resident experience across a growing multi-market portfolio.

As the operational lead for the platform, the Senior Manager acts as the primary connection between the Director and front-line property management teams. The role supports team development, process standardization, portfolio performance, client engagement, and the continued growth and scalability of CBP’s residential business.

Key Responsibilities

Leadership and Team Development

Provide direct leadership, coaching, and supervision to Property Managers and Tenant Services Coordinators

Manage staffing plans, resource allocations and workload balancing

Conduct regular one-on-ones, team meetings, and performance reviews

Set clear expectations, goals, and KPIs for each team member

Lead recruitment, onboarding, and training of new team members

Assist in recommending organizational structure changes to support growth and efficiency

Support succession planning and career development within the team

Foster a collaborative, accountable, and service-oriented team culture

Operational Management and Process Improvement

Develop, implement, and maintain standardized operating procedures across the residential portfolio

Ensure consistent execution of:
Lease administration and tenant onboarding/offboarding

Tenant communications and complaint resolution

Building inspections, preventive maintenance, and work order management

Vendor and contractor management

Assist in implementing cost-saving opportunities and service improvements at the building level Health, safety, and regulatory compliance

Identify and implement process improvements, efficiencies, and system enhancements

Support the adoption and optimization of property management platforms, including Yardi, Angus, SharePoint, DashQ, and other tools as applicable.

Portfolio Oversight and Asset Performance

Provide strategic and operational oversight of the residential portfolio across multiple markets

Monitor occupancy, tenant retention, revenue performance, and operating costs

Review and support the preparation of annual operating budgets, monthly reporting, and variance analysis.

Ensure properties are maintained to a high standard of physical condition and resident experience

Step into direct management of select or complex assets as required during transitions, vacancies, or periods of growth

Lead operational onboarding of new properties, coordinate property transitions and systems integration

Client and Stakeholder Relationships

Act as a senior point of contact for client/owner inquiries, escalations, and relationship management

Support and participate in client meetings, portfolio reviews, and reporting presentations

Ensure all deliverables are aligned with management agreements and client expectations

Collaborate with the Director to maintain and strengthen key client relationships

Regional and Multi-Market Coordination

Ensure consistency of operations and service delivery across:
Ottawa (primary market)
Gatineau, QCGTA / Southwestern Ontario Atlantic Canada

Coordinate with regional teams and resources to align standards, processes, and reporting

Travel to other markets as required to support oversight and client needs

Financial Oversight

Support the Director in monitoring financial performance across the…