Aquatics Supervisor

Description

Overview

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages, backgrounds and abilities, and works to address critical social needs in our community.

We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of excellence, compassion, dignity, accountability and inclusion, which form the foundation of all Y programs and services.

Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.

We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals.

Vacancy Status: This job posting is for an existing vacancy. This is a contract position (
25-30 hours per week
) until May 27, 2027
.

What do we offer?

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to be a leader, partner and catalyst that empowers individuals, dismantles barriers and transforms communities.

Our competitive wage and benefit package include:

• Free YMCA gym membership;
• Discounted Y program fees (including health & fitness programs, child care, and camps);
• Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
• Health and Dental Insurance;
• Long-term Disability and Life Insurance;
• Access to our Canadian YMCA Retirement Fund pension plan;
• Up to 25 vacation days per year including two float days, and one birthday vacation;
• Maternity leave benefits for up to 18 months.

* Some benefits may vary based on employment terms

What do you offer?

Reporting to the General Manager, the Aquatics Supervisor provides day-to-day operational leadership for the Aquatics department, ensuring the delivery of safe, high-quality programs, exceptional member experiences, and compliance with YMCA and legislative standards. The Aquatics Supervisor leads frontline staff and volunteers by providing coaching, training, scheduling support, performance feedback, and operational guidance while fostering a positive, accountable, and service-focused team culture.

The Aquatics Supervisor is responsible for the daily operation of aquatic programs and services, including staff supervision, program quality, participation growth, scheduling, certifications, member experience, and regulatory compliance. The role monitors program performance, identifies opportunities for improvement, and implements strategies to increase participation, retention, and operational efficiency. Working collaboratively with the General Manager and other department leaders, the Aquatics Supervisor supports the achievement of departmental goals through effective leadership, continuous improvement, staff development, and data-informed decision-making.

This position serves as the operational lead for aquatics during assigned shifts and contributes to the overall success of the Health, Fitness & Aquatics department

Some of the tasks of this position include:

• Lead the day-to-day operation of the aquatics department, ensuring safe, efficient, and high-quality program delivery.
• Monitor program participation, registrations, fill rates, and staffing levels, making recommendations to improve operational performance and member experience.
• Analyze schedules, staffing requirements, certifications, and program demand to ensure appropriate coverage and efficient use of resources.
• Recruit, onboard, train, coach, and support aquatic staff and volunteers, providing ongoing performance feedback and identifying development opportunities.
• Participate in Duty Manager coverage and collaborate with other departments to support overall branch operations.

What qualifications and abilities are we looking for?

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

Language

• Fluent in English, oral and written
• French language is an asset

Experience, Abilities & Skills

• Minimum 3 years of…