Manager, Security - CF Rideau Centre

Role Impact

The Manager, Security is responsible for managing the Security program at a high-profile, mixed-use urban property. Reporting to the Senior Manager, Security & Life Safety, this position is tasked with managing all operational aspects of the Security Department. The Manager, Security will focus attention on maintaining company standards and industry leading practices in the areas of Emergency Management, Operational Management, Personnel & Staffing, Budget & Administration, Health & Safety and other relevant Security Department functions.

A critical component of this position is quality assurance to ensure overall compliance with required standards. A significant responsibility of this role is the implementation, upkeep and testing of emergency response plans to ensure the property is adequately prepared to deal with a wide range of potentially adverse incidents.

The Manager, Security is responsible for managing the Security program at a high-profile, mixed-use urban property. Reporting to the Senior Manager, Security & Life Safety, this position is tasked with managing all operational aspects of the Security Department. The Manager, Security will focus attention on maintaining company standards and industry leading practices in the areas of Emergency Management, Operational Management, Personnel & Staffing, Budget & Administration, Health & Safety and other relevant Security Department functions.

A critical component of this position is quality assurance to ensure overall compliance with required standards. A significant responsibility of this role is the implementation, upkeep and testing of emergency response plans to ensure the property is adequately prepared to deal with a wide range of potentially adverse incidents.

• Assist in developing and maintaining emergency management plans including the Fire Safety Plan, Emergency Response Plan (including Evacuation Plan) and Business Continuity Plan
• Develop, schedule and oversee monthly emergency drills and develop and conduct an annual fire evacuation drill
• Ensure emergency contact lists (i.e. staff, tenants, suppliers, authorities) are maintained and up-to-date
• Collaborate closely regularly with tenants in relation to emergency preparedness and response
• Ensure security personnel are trained in and aware of relevant emergency-related protocols at the property
• Ongoing management to ensure all aspects of the Security program are assessed and updated regularly to remain current with Cadillac Fairview standards and industry practice, and to continually achieve operational and fiscal efficiency.
• Develop, implement and monitor operational procedures, processes and standards to facilitate ongoing and effective Security Management practice.
• Provide ongoing support and counsel to tenants on security-related issues.
• Contribution towards Property Action Plans and management of follow-up actions to the property Security Risk Assessment (SRA) to ensure identified issues are addressed in an expedient and prioritized manner.
• Establish, maintain and use key, property-level contacts (internal and external) and through regular interaction, provide and maintain a high level of security service at the property.
• Management of security-related work projects, with an emphasis on continuous improvement and maximization of value.
• Contribute towards future planning, maintenance, expansion, and integration of security-related systems and technology within the facility to ensure ongoing high standards, and cost-effective service.
• Maintain positive and constructive relationships with internal contacts by providing timely and accurate support as required to ensure open communication is fostered between all levels of management.
• Make presentations from time to time for tenants, internal and other partner groups.
• Identify security incident trends and follow up to ensure appropriate security response.
• Respond to calls for service and security-related incidents as required, and conduct other operational duties as assigned by the Senior Manager, Security & Life Safety.
• Be prepared to act on behalf of the Senior Manager, Security & Life Safety if…