Director Program Delivery

This role is Hybrid Ottawa

To support our Delivery function, we are seeking a Director, Program Delivery to join our team in Ottawa on a full time basis. The Director, Program Delivery is responsible for the delivery and management of a portfolio of complex programs, ensuring the profitable execution, delivery, and customer satisfaction for all projects and programs under their remit. The Director, Program Delivery will serve as the primary escalation point for customer challenges, facilitate cross-functional collaboration, and drive continuous improvement in program execution and delivery.

The Director, Program Delivery will also be expected to support program execution through the coaching of project and program managers on risks and issues which may impact program delivery and performance.

The Director, Program Delivery will be expected to work closely with their relevant counterparts in Services, Engineering, Supply Chain and Procurement on the delivery of projects/programs. The Director, Program Delivery will be responsible for coordination across the Delivery organization in direct support of the VP, Delivery.

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List and/or the US the Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access.

• Oversee the execution of a portfolio of programs, ensuring alignment with business objectives, strategic priorities, and client expectations.
• Ensure the Projects are correctly planned and executed by the responsible project managers in achievement of financial targets (Order Intake Growth, Sales Revenue, Gross Margin) as defined by the company.
• Serve as the primary escalation point for the resolution of customer issues across all programs, ensuring rapid response and effective communication.
• Provides leadership and direction to a team of Project Managers and Program Managers, establishing delivery priorities, ensuring adherence to governance standards, and driving accountability for program execution, customer satisfaction, and achievement of business objectives.
• Will support/provide direct inputs into performance cycles (Objectives, Check ins, YER).
• Implement effective contract and claim management in all projects to increase the contractual margin and protect the company against liability claims.
• Develop and implement program governance structures and performance metrics to maximize efficiency and quality.
• Foster a customer-oriented culture, proactively anticipating risks and taking corrective action to ensure program delivery and satisfaction.
• Coordinate and facilitate collaboration across functional teams (engineering, finance, operations, supply chain, services, procurement, etc.).
• Monitor program progress, identify risks and issues, and drive timely resolutions to maintain program schedules, budgets, and scope.
• Establish and maintain strong relationships with executive sponsors, customers, stakeholders, and partners.
• Accountable directly to the VP delivery for the execution of all programs under their remit through the application of Earned Value Management (EVM), Risk and Schedule Management and Leadership of all project and program managers working within their domain.
• Ensure compliance with contractual commitments, regulations, and company policies.
• Prepare and present regular status reports, forecasts, and recommendations to senior leadership.
• Chair Monthly Program Reviews, supporting and challenging Project and Program Managers to ensure that program performance is on time and on budget.
• Lead the development and management of Departmental budgets and Multi-Year Budget projections for all projects and programs under their remit.
• Lead the generation and presentation of Business Opportunity and Risk (BOR) program reporting, including Risks and Opportunities which may affect the financial forecasts associated with the projects and programs.
• Present the BOR to the requisite Business Line, GBU or Region…