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Customer Delivery Manager

Job in Ottawa, Ontario, Canada
Listing for: NextGenEnergyJobs
Full Time position
Listed on 2026-08-31
Job specializations:
  • Management
    Project & Program Management
  • IT/Tech
Job Description & How to Apply Below

Customer Delivery Engineers (CDEs) own the end-to-end deployment and execution of customer satellite missions at Loft.

Requirements
  • ~8 years of professional experience in technical program, product, or engineering roles
  • ~3 years as an Engineering Program Manager (EPM) or Product-focused Technical Program Manager (TPM) at a product-driven technology company, leading cross-functional programs from definition through ship
  • Experience deploying products into production or operational environments, including release readiness, cross-team dependency management, and post-deployment quality
  • Experience in the satellite or aerospace industry, with working knowledge of spacecraft systems, mission operations, or payload development
  • Experience working directly with external customers, including executive-level stakeholders
  • Exceptional and proven technical aptitude: able to go deep with engineers on architecture and tradeoffs, and translate that fluently for customers and executives
  • Excellent communication skills at all levels, from engineering deep dives to executive summaries, with the organization and prioritization skills to run multiple parallel work streams in a fast-paced environment
  • Direct experience with satellite on-orbit operations, commissioning, or ground segment software
  • Technical leadership experience (leading engineers or technical teams, formally or informally)
  • Experience building or managing a product/capability portfolio, roadmap, or plan of record
  • Experience with international customers and distributed teams
  • 100% company-paid medical, dental, and vision insurance option for employees and dependents
  • Flexible Spending (FSA) and Health Savings (HSA) Accounts offered with an employer contribution to the HSA
  • 100% employer paid Life, AD&D, Short-Term, and Long-Term Disability insurance
  • Flexible Time Off policy for vacation and sick leave, and 12 paid holidays
  • 401(k) plan and equity options
  • Daily catered lunches and snacks in office
  • International exposure to our team in France
  • Fully paid parental leave; 14 weeks for birthing parent and 10 weeks for non-birthing parent
  • Carrot Fertility provides comprehensive, inclusive fertility healthcare and family-forming benefits with financial support
  • Off-sites and many social events and celebrations
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