Manager, Family and Community Programs

66-2026 Manager, Family and Community Programs

We are seeking an experienced, collaborative, and strategic leader to oversee and grow our Family and Community Programs.

Reporting to the Associate Executive Director and serving as a member of the Leadership Team, the Manager, Family and Community Programs provides strategic and operational leadership for family support, counselling /intake, and community-based programs, including outreach and education initiatives.

This role plays a critical leadership function in strengthening programs, building community partnerships, supporting staff development, and ensuring high-quality, trauma-informed services that respond to the diverse and evolving needs of families in our community.

The Manager supports staff through supervision and consultation, oversees program planning, quality improvement and sustainability, and works collaboratively with community partners to strengthen outcomes for children, youth, adults, and families.

Join a value-driven organization with over 100 years of service-supporting Ottawa families through life’s challenges, where your leadership will have a meaningful and lasting impact.

Ottawa, Office-based. FSO-SFO is located on the unceded Territory of the Anishinaabe Algonquin Nation.

Immediate

Permanent Full-Time Non-Union Managerial

$76,343.00 to $

35 hours per week (one evening per week and on-call coverage as required)

66-2026 Manager, Family and Community Programs Permanent Full Time (Sunday through Thursday)

Family Services à la famille Ottawa (FSO-SFO) has been strengthening individuals and families—and, by extension, the Ottawa community—since 1914. We provide skillful and compassionate support to address the mental health, family conflict or violence, and parenting challenges that families face. Through accessible counselling, support groups, and educational programs, families increase their knowledge and skills, adopt the healthy strategies, build meaningful connections, and enhance resilience.

We serve individuals across the lifespan and within all types of family constellations, including children, youth, transitional-aged youth, adults, seniors, couples, and families. Our work is grounded in the real needs of our clients and families, the complex environments they live in, and a strong foundation of clinical and mental health expertise.

From Mothercare during the influenza epidemic of 1917, to supporting families through post-WWII reintegration, to redefining family therapy to reflect the diverse realities of “family”, FSO-SFO continues to innovate and evolve in response to the changing needs of our community.

We strive to lead and convene the best and most promising practices, ensuring our services remain relevant and impactful. Today, 98% of clients report that working with FSI-SFO has had a positive impact on their lives.

As an accredited non-profit charitable organization, FSO-SFO is a trusted pillar of the Ottawa community. Our team is united by a commitment to well-being, belonging, community, accountability, and client-centered care.

Join us in making a lasting difference for Ottawa families.

The Manager, Family and Community Programs provides leadership for a diverse portfolio of family support, counselling, outreach, and community-based programs designed to strengthen families and communities.

• Alternative Dispute Resolution (ADR)
• Supervised Access Program (SAP)
• Education and Outreach Initiatives
• Intake Services
• Other Programs / Services as Assigned

Programs primarily support families with current or previous involvement in the child protection system and may include complex family dynamics, trauma histories, high-conflict relationships, parenting challenges, and experiences of gender-based violence. The successful candidate will bring an understanding of the unique needs of these families and the ability to support programs that promote safety, stability, resilience, and positive outcomes.

As a member of the Leadership Team, the Manager plays a key role in advancing organizational priorities through program development, community engagement, partnership…