Assurance Learning and Development Senior Manager

Job Description & Summary

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Human Capital (HC) Management Level Senior Manager Job Description & Summary The Assurance Learning and Development (L&D) Senior Manager will support the development pillar’s vision of driving value to our people, business and clients by fostering a culture of continuous learning. They will cultivate an environment where education, coaching, curiosity and teamwork are valued, and our people actively seek challenging opportunities to learn and develop to their full potential.

Reporting to the Director, Assurance Learning & Development, the Senior Manager, Governance, Operations and Transformation is responsible for building and evolving the operating model that enables the successful delivery of Assurance L&D priorities, including the Assurance transformation.

The role provides leadership across governance, compliance, operational excellence, portfolio visibility and transformation initiatives while supporting scalable learning delivery and continuous capability development. Working across Program Management, Compliance and Operations, the Senior Manager creates clarity, drives continuous improvement, strengthens decision-making and helps position Assurance L&D for future business needs.

As an Assurance Learning and Development Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career.

• Establishing governance frameworks and operating rhythms across Assurance L&D
• Create visibility of portfolio risks and ensure issues are proactively managed before they impact business outcomes using mitigation strategies
• Ensure strategic alignment of programs and initiatives with business priorities
• Oversee the design and implementation of scalable operational processes and standards
• Lead process improvement initiatives that improve quality, speed and stakeholder experience
• Identifying opportunities to leverage automation, AI and digital tools
• Partner with learning design and program leadership resources to improve the effectiveness and scalability of learning solutions
• Develop reporting and dashboard solutions that provide visibility into Assurance L&D learning portfolio health, risks and priorities
• Encourage application of design-thinking principles across strategic initiatives and operational improvements
• Provide decision-ready insights that enable leadership to make informed trade-off and investment decisions
• Lead change management initiatives related to new operating models and processes
• Build operational excellence capabilities within managers across the team while fostering collaboration within a hybrid and geographically dispersed team

Your skills, knowledge, and experiences are what set you apart. Here's what we look for:

Undergraduate degree in related field A background in Learning & Development, adult education, learning design, learning operations, talent development, or capability‑building environments is considered a strong asset but is not required Commitment to supporting team growth and development Demonstrated success managing complex initiatives involving multiple stakeholders A track record of improving processes, governance or operational effectiveness Skilled in influencing stakeholders and managing organizational change Compliance, risk or quality management Portfolio or PMO leadership Governance and risk management Operational planning and execution Performance reporting and decision support Ability to analyze information and develop practical insights

The salary range for this position is $,300. The posted salary range represents the expected hiring range for PwC locations in major city…