Lead, Facilities & Workplace Services

LEAD, FACILITIES & WORKPLACE SERVICES

(Primary On-Site in Ottawa, ON)

The Corporate Services department provides strategic stewardship of the Association’s physical assets and property portfolio, enabling effective and efficient operations across the organization. The department delivers integrated purchasing, supply chain management, leasing, contract management, archiving, and information intake services, and provides strategic leadership and coordination for organizational events and meetings that support business objectives and stakeholder engagement. Corporate Services also advances enterprise risk management by ensuring robust fire and life safety, business continuity, insurance, and physical security frameworks that protect people, property, and continuity of operations.

Reporting to the Manager, Corporate Services, the Lead, Facilities & Workplace Services is responsible for the Dow’s Lake Court (DLC) building operations and for the CMPA’s facilities.

As the DLC Facilities Manager, the incumbent is responsible for Dow’s Lake Court Inc.’s real estate including supervision of the property management firm, food services supplier, conference centre, and gym facilities. The DLC Facilities Manager also provides guidance to the property manager on planning and budgeting, reviews operational results, and addresses issues as they arise.

The Lead, Facilities & Workplace Services is responsible for the effective operation and maintenance of the Association’s facilities. This includes ensuring that the facilities support the current and anticipated business needs of the Association as well as the CMPA’s strategic direction.

The Lead forecasts (for the near-term, mid-term, and long-term) the space requirements and other space-related implications of organizational change.

The Lead provides a full range of facilities-related services to the CMPA and leads projects, coordinates the work of third parties, and performs work in the areas of space planning, renovations and moves, workstation reconfigurations, health and safety, building security, property management, and asset management.

• Participates in negotiating and recommends agreement to new contract and new contract terms
• Supports the development and implementation of long-term, mid-term, and short-term plans for the Dow’s Lake Court complex including regular building maintenance; security; cleaning; landscaping; parking garage; and life safety as well as emergency and evacuation planning
• Coordinates services between property management and other services providers such as the Cafeteria, Conference Center, and the Fitness Studio
• Coordinates with the property management company on annual fire and lockdown drills
• Supervises capital improvement or replacement projects/initiatives with an ongoing 10-year plan which covers roofing, building automation systems, lighting upgrades, etc.
• Supports the financial review and monitoring of invoices; the monthly review of the DLC report from the property management firm; and meets regularly with the DLC and property management finance representatives to review monthly reports
• Supports the development of the multi-year operational plan and budgets for DLC in consultation with the DLC management team
• Meets bi-weekly with property manager and building operations staff to provide guidance on operational issues and to stay informed of activity in the complex
• Acts as the main point of contact for the administration and management of landlord issues within the complex; working with the property management company to discuss and resolve property management issues
• Manages relationships with DLC tenants and client…