Operations Manager - CLC

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The Operations Manager is a portfolio-level, execution-focused role responsible for supporting consistent operational performance across multiple properties. This role operates as a field-facing extension of the General Manager and Assistant General Managers, translating operational priorities into disciplined execution, monitoring performance, and resolving cross-site issues that require coordination but not site-level ownership. The Operations Manager does not own full site accountability or P&L outcomes.

Instead, the role focuses on execution quality, consistency, and follow-through across assigned operational domains. This position is intentionally designed as a developmental feeder role into General Manager, providing exposure to portfolio operations, decision-making frameworks, and cross-functional leadership.

• Embody the overall vision and direction for the residence operation;
• Monitor property performance against any identified goals to ensure that progress is being made, and that corrective action is taken if necessary;
• Analyzes and report on daily, monthly and annual performance indicators and industry trends where applicable;
• Ensure that all reporting employees adhere to company policies and procedures;
• Implement policy changes as they are released corporately;
• Ensure accurate documentation of employee records;
• Responsible for the recruitment, hiring, training and scheduling of staff;
• Oversee the tasks and functions the housekeeping and maintenance staff to maintain exceptional physical plant and cleanliness standards;
• Have thorough knowledge and practice of the building’s automated systems as necessary;
• Maintain relationships and service contracts with outside contractors;
• Develops capital plans and sourcing replacement components for systems that have reached the end of their operational life cycle;
• Responsible for managing and following the established operating budget;
• Approve, maintain and control all operational revenues and expenses;
• Ensure that all collection and control procedures are followed relating to accounts receivable;
• Ensure all month end reporting is accurate prior to submission to the finance office and on time;
• Manage the morale in the workplace by setting and demonstrating a strong business ethic for dealing with employees, suppliers and guests;
• Manage inventory and supplies for the residence operation;
• Meet regularly with staff/departments to facilitate resolution of issues and adherence to standards and completion of assigned tasks or required duties;
• Assist and be responsible where applicable for employee relations, including terminations, discipline, performance appraisals, etc.;
• Assist in developing and implementing new business strategies for creating or improving processes and procedures;
• Ensure that the safety, well-being, and concerns of all students are being met in a respectful and efficient manner;
• Participate in “on-call” responsibilities on evenings and weekends and responding to facility, student and guest emergency or crisis situations;
• Oversee any ancillary or other departments as required;
• Perform other duties as required.

• Support execution of operational priorities across multiple sites in alignment with GM and AGM direction.
• Monitor service delivery, unit readiness, and operational workflows across assigned properties.
• Identify execution gaps, inconsistencies, or bottlenecks and drive resolution in partnership with site teams.

• Review operational performance indicators, service…