Business Center Operations Leader

Business Center Operations Leader Your Opportunity

Whatever the distance, wherever the destination – our designs lead you there. Our “One Infrastructure” group provides comprehensive planning, design, and development engineering services for all phases of residential (low-rise and high-rise), industrial, commercial and institutional as well as civil engineering, stormwater management, landscape architecture and other technical services to also support transportation initiatives across the Region, including bridge, rail, airport, roadway, and transit projects.

We are actively seeking a Business Center Operations Leader to lead our Infrastructure Business Center for Land Services in the Ontario & Atlantic Canada Region.

You will be responsible for the Business Center’s leadership, resourcing, financial operations, health, safety and security, and office operations, for the business center comprised of more than 200 talented professionals. You will apply strategic thought, business acumen, and leadership to drive operational excellence in collaboration with leaders, project teams, functional service teams, and the collective multidisciplinary talent of the Business Center to deliver outstanding work that exceeds client expectations.

You will inspire, motivate, and hold teams accountable for continuous improvement, ensuring bottom line financial performance and supporting top line strategy.

Reporting directly to the Infrastructure Regional Business Leader (RBL) for Ontario & Atlantic Canada.

• Accountable for continuous improvement and effective management of operational areas within the business center.
• Review business center monthly financial statements, inclusive of discretionary spending and ensure issues and opportunities are proactively actioned by your team.
• Regularly monitor forecasting, backlog, earned value analysis (EVA), work in progress (WIP), accounts receivable (AR), day sales outstanding (DSO), and utilization to identify issues and ensure they are addressed.
• Responsible for development and oversight of the business center budget and achieving gross margin and contribution margin targets (by volume and by percent).
• Responsible for leading financially sound project delivery within the Business Center, participating in risk reviews, undertaking independent assessments, and supporting project corrective actions where required to improve project delivery.
• Responsible for proactively identifying underperformance against established targets and developing and implementing improvement plans for underperforming operations within the business center.
• Responsible for achieving utilization targets through backlog management and collaboration with other contributing business centers to drive overall utilization company wide.
• Responsible to partner with other leaders to drive collaboration and work sharing within the Infrastructure Business Line across North America and with other Business Lines within British Columbia.

• Responsible for managing performance and compensation in accordance with Stantec’s compensation philosophy within the business center through year end conversations, rate review, and STIP/bonus allocations for the business center.
• Responsible for developing, attracting, engaging, and retaining top talent resulting in increased engagement scores and decreased voluntary turnover.
• Responsible for maintaining the correct staffing level and workforce mix based on current and future workloads.
• Responsible for the overall talent management lifecycle including career development, employee engagement, succession planning, coaching and mentoring, inclusion and diversity, and leadership development for the business center in partnership with Human…