Workplace Solutions Manager Job Ottawa area,Ontario Canada,Management

SUMMARY

The Workplace Solutions Manager
will be the prime contact to customer Business Units on behalf of the client Corporate Real Estate team. while also acting as a key interface between client stakeholders and internal Workplace Solutions delivery teams.

The Workplace Solutions Manager will seek to understand the Business Unit’s needs as they relate to the workplace and develop solutions that will support both the business objectives and the overall Real Estate strategy ensuring alignment with internal delivery capabilities, technical standards, and occupancy data.

The role is responsible for overseeing the delivery of Workplace Solutions services, including occupancy management, workplace planning, drawing management, interior design activities, and workplace change initiatives. The position also provides day-to-day functional oversight across Workplace Solutions service streams, supporting workload prioritization, resource coordination, issue resolution, and delivery consistency.

The candidate must have strong communication skills and be able to manage client expectations at the C-suite level while supporting resolution of detailed or complex workplace, occupancy, and design-related issues. The Workplace Solutions Manager must be able to manage priorities effectively and thrive in a fast-paced, evolving work environment.

KEY DUTIES & RESPONSIBILITIES

Client Relationship

Foster new and existing client relationships at an executive level with identified business units relating to the workplace.

Consult and meet with clients to determine needs, preferences, budget and timeline, specific purpose of the space and/or project and other factors affecting the planning of interior environments.

Work with BU representatives to validate occupancy of existing spaces.

Collaborate with the Workplace Solutions team where required to support client needs. including providing guidance and coordination across occupancy management, drawing production, and Move, Adds and Changes (MAC) delivery teams.

Maintain communication with client during project execution and work closely with Project Delivery team to ensure project success, including acting as an escalation point for complex or technical workplace-related issues prior to Director involvement.

Local travel to various client sites may be required

Interior Design/ Workspace Occupancy

Perform interior design activities such as needs analysis, programming, space planning, cost estimating, detailed scope development and problem solving, and provide technical guidance and quality oversight related to occupancy data, drawing outputs, and workplace planning deliverables.

Develop solutions with a strong consideration of factors such as cost, budget, environment and timelines, while balancing operational feasibility and alignment with downstream move/add/change execution.

Work with client Asset Managers to develop Project scopes and budgets that align with client’s multi-year overall strategy

Ensure the required design elements of every project are: clearly articulated; agreed and understood by multiple cross-functional concerned parties; managed in a collaborative, effective and efficient manner; to allow the Project Management team to successfully deliver intended outcomes.

Educate and communicate across CRE teams regarding use of regional workplace policies, specifications, and guidelines to support ongoing occupancy and projects within the portfolio

Work closely and collaboratively with other team members, internal partners (HR, IT, Security, FM’s), and external consultants/vendors in the development and execution of appropriate workplace design.

Projects assigned will be typically med-low complexity, under $1M in value.

Act as a coordination point between occupancy…