Program Assistant - Temporary Full-time

Hollyer House, 3865 Richmond Road, Nepean, Ontario, Canada

Posted Monday, July 27, 2026 at 4:00 a.m. | Expires Wednesday, August 12, 2026 at 3:59 a.m.

The Western Ottawa Community Resource Centre (WOCRC) is a community-based, not-for-profit organization dedicated to promoting health, wellness, safety, and inclusion across far west Ottawa. Since 1986, WOCRC has supported individuals and families through a wide range of community, social, and health services designed to strengthen and empower the communities we serve.

Our programs support children, youth, families, newcomers, seniors, and individuals experiencing crisis or social isolation through counselling, housing and violence against women services, community development initiatives, health promotion, and family support programming.

At WOCRC, we are committed to fostering healthy, inclusive, vibrant, and resilient communities where individuals feel supported, connected, and empowered to thrive.

POSITION SUMMARY:

The Program Assistant, Community Support, will work closely with the Community Support Service Coordinators to provide a community and volunteer-based approach to service delivery to older adults and adults with physical disabilities.

This is a temporary full-time role at 35 hours a week, starting mid August 2026 to February 2027 with the possibility of extension.

PRINCIPAL

RESPONSIBILITIES AND DUTIES:

Administrative and program delivery of Meals on Wheels, Transportation, Diners Club, Foot Care, Social and Congurate Dining, Service Coordination, Enhanced Support Coordination, Service Arrangement, Visiting Social/Safety services and Virtual Programing

• Telephone triage requests and forward to appropriate internal staff members
• Book intake appointments for Service Coordinators through Care Dove
• Receive requests for service from clients and work with program partners to process service requests by telephone, online booking or in person
• Support and consult with team members to ensure that services and supports are delivered and maintained meeting the individual needs of the older adult / adult with disabilities as identified in their Service /Care Plan
• Collaborate with program partners to ensure consistent delivery of services
• Preparing weekly route sheets for food suppliers and volunteers/ paid drivers for meals delivery;
• Matching/scheduling of volunteers and paid drivers for transportation, meals on wheels, foot care, and visiting social/safety
• Consult with Volunteer and Student Services Coordinator to identify volunteer needs, challenges, performance and recognition
• Ongoing review, update and development of Volunteer Job Description s
• Orienting new volunteers and paid drivers for service delivery
• Provide support and supervision for volunteers and staff to ensure the necessary skills and information to perform the duties of their position
• Completing yearly performance appraisals with volunteers
• Preparation for weekly/ monthly congregate dining and social activities ( ordering meals, booking entertainment, guest speakers)
• Recording weekly statistics for all programs;
• Documenting client contact in CIMS
• Arranging payment of monthly invoices to suppliers;
• Invoicing clients on a monthly basis;
• Maintain equipment and supplies for programs and ensure regular updates and maintenance is completed

Advocacy

• Support and promote advocacy skills of community members and assume an advocate role as required
• Support and advocate on behalf of clients and their families in obtaining services through other social and/or health providers
• Actively participate in committees regarding services available, gaps in services and issues affecting clients and their families

Community Education

• Participating as a community support team member at internal and external meetings; including local and/or regional service related committees/work groups/networks
• Promote awareness of issues affecting older and persons with disabilities amongst colleagues and community members
• Develop community strategies to increase awareness of issues affecting members of our communities served
• Participate as a staff member in internal and external meetings, public relations events, fundraising events…