Data & Donor Relations Manager

Location:

Ottawa, Ontario (Hybrid)

Reports to:

Director, Engagement

Position type:

Permanent, Full-time

Classification:

Management

Salary Range:

CAD $74,909 - $93,636 per annum

Final date to receive applications:

Applications are being reviewed on a rolling basis until a suitable candidate is selected

Language requirements:

English essential;
Bilingualism (French-English) preferred

Job Posting:

Internal & External

Status:

New Position

Cuso International (Cuso) is a Canadian-founded and led global development organization dedicated to addressing poverty and creating opportunities for equity. At Cuso, we believe in the transformative power of collaboration and action. For over six decades, we have worked alongside communities - in Canada and around the world – to create sustainable change, fostering g economic growth, social well-being, and resilience.

Cuso’s partnership model helps build bridges between governments, community organizations, private sector actors and equity-deserving groups. Through our innovative programs, dedicated volunteers, and strong partnerships, we support communities with the tools, education, and resources to build brighter futures for everyone.

The Manager, Data and Donor Relations provides leadership and accountability for Cuso’s fundraising data systems, donor relations function, and related business processes. The role ensures that Cuso’s CRM, digital fundraising, and marketing platforms are effectively managed to support fundraising growth, donor stewardship, compliance, and data-informed decision‑making.

The role also serves as Cuso’s organizational lead for fundraising data systems, including Raiser’s Edge, Feathr, Fundraise Up, and related platforms. While the Manager may perform specialized data, reporting, system administration, and troubleshooting activities where required, the primary purpose of the role is to manage the function, strengthen systems and processes, support strategic fundraising decisions, and ensure compliance with applicable standards and regulations.

• Provide leadership for the effective use of Raiser's Edge and the integration of data across fundraising, marketing, and donor engagement platforms.
• Serve as the organizational lead/administrator for Cuso’s CRM (Raiser’s Edge), Email and Marketing Platform (Feathr), and online Fundraising platform (Fundraise Up)
• Manage the administration of fundraising systems, including database access, permission levels, maintenance activities, duplicate record management, quality control reviews, and system optimization.
• Prepare and validate complex mailing lists, segmentation, personalized ask amounts, and tracking structures for multi‑channel fundraising appeals.
• Manage mass imports of data, bulk updates, data archiving, and ongoing data integrations between fundraising platforms and Raiser’s Edge, ensuring data accuracy and integrity and real‑time assessment of revenue.
• Lead the development and maintenance of fundraising performance reports and dashboards to support campaign evaluation and strategic decision‑making. Guide data input and system use to ensure long‑term data quality and projections, to support lead generation and fundraising activities.
• Build custom reports, review data trends and make recommendations towards improving efficiency and donor experience.
• Collaborate with fundraisers to support lead generation, prospect research and moves management activities, including leveraging system automations and workflows.
• Ensure Finance Team has access to gift processing and financial details to reconcile gifts, provide transaction information, and troubleshoot issues.
• Lead and implement core database maintenance, duplicate record merging, and data clean‑up initiatives.
• Ensure that appropriate documentation, procedures, and policies are maintained to support data integrity, compliance, and effective system use.

• Directly manage the Donor Relations Team, ensuring high‑quality donor experience and service standards that meet donor expectations.
• Evaluate Donor Relations procedures and systems to improve donor experience, gift…