Technical Project Manager Data Center; Remote

The Restaurant Supervisor assists the Restaurant Manager and restaurant team in the achievement of the Restaurant Business Goals through effective implementation of specific operations support activities.

Full-time

The Restaurant Supervisor assists the Restaurant Manager and restaurant team in the achievement of the Restaurant Business Goals through effective implementation of specific operations support activities in the following areas, as assigned:

• Implement assigned Product/Service Quality and/or Cleanliness & Sanitation (C&S) Program.
• Implement assigned Crew Management activity.
• Implement assigned cost management activity.
• Manage operations of assigned Packaged Program (if any)

• Ensures achievement of shift sales target:
• Implement feedback and suggestion system (from sales building to evaluation) during shift.
• Implement customer surveys and continuously interact with customers during shifts.
• Update information on competition products, services, and activities that will affect restaurant sales performance.
• Implement community relations activities
• Manages operations of assigned Packaged Program (if applicable).

• Effective implementation of Restaurant Operations Support activities in the areas of:
• Food, Service, and Cleanliness (FSC)
• Product Quality Program
• Service Quality Program
• Sanitation & Pest Control program

• Production Control Guide
• Supplies/Station Guide
• Master Cleaning Scheduled. Repairs & Maintenance Schedule

• Implement cost management activities, standards, and procedures during shifts.
• Implement plans on Food Cost and Paper Cost (FCPC) program/initiative/project.
• Manage the optimum level of inventory during shifts as well as minimized usage levels.
• Implement crew schedule and monitoring manhours usage and sales per man-hour levels. Manage crew productivity by implementing crew schedule during shift and monitoring manhours usage and SPMH levels.
• Keep track of repairs, maintenance, and utility costs during shifts. Implement management measures, documentation, and guidelines.

• Organize, lead/manage restaurant team during shift.
• Develop and implement the game plan, tasks, activities, and schedules during shifts.
• Build and monitor competency level of the crew through Crew Training System implementation.
• Train/Certify crew, crew trainers, and crew trainees
• Assist in Crew Assessments, performance appraisal documentation, and submission.
• Monitor consistent implementation of Code of Conduct (Employee Handbook) and all HR and Legal requirements and procedures.
• Manage effective management-crew communication, feedback, coaching, and discipline during shift.

• Manage supplies (food & paper) requisition, issuance, and inventory.
• Implement standard procedures and control systems to ensure restaurant safety and security program.
• Document feedback and conduct follow-through and corrective actions, when necessary.
• Check, monitor, and give feedback on compliance to required restaurant permits and licenses.
• Implement scheduled restaurant preventive maintenance by giving feedback on supplier’s service and/or implementation of equipment checklist.
• Manage office organization and orderliness during shift.
• Manage and implement crisis prevention programs and processes.
• Monitor timely completion, the accuracy of required reports, and prompt submission.

• Perform other assignments from time to time as directed by management.
• Prepare periodic status reports related to restaurant operations and/or technical services/support to Restaurant Manager and other reports that may be required by management.
• Perform administrative duties as necessary i.e. making copies, filing, etc.
• Prepare individual performance plans, objectives, goals, strategies, and measures (OGSM).
• Prepare management reports, restaurant reports/requirements as required.

Education

At least a High School graduate.

At least (6) months experience as a Team/Crew Leader/Trainer in a quick-service restaurant, any food service or retail operations, and/or equivalent combination of education & experience from which comparable knowledge, skills & abilities have been achieved.

Basic Operations Training Program

Food Safety Certification (Serv Safe)

• Shift Management
• FSC Management
• Customer Feedback Management
• Profitability…