Director, Sales Operations

Why N-able

At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference.

If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.

N-able is seeking an experienced Director of Sales Operations to drive strategic initiatives, optimize sales processes, and enable our sales organization to achieve ambitious growth targets. This role will serve as a critical partner to sales leadership, leveraging data-driven insights and operational excellence to enhance productivity, forecast accuracy, and revenue performance. The ideal candidate will be a Salesforce expert who can unlock the full potential of our CRM platform while building scalable processes that support our expanding global sales team.

• Partner with sales leadership to develop and execute the sales operations strategy aligned with company revenue objectives
• Design and implement scalable sales processes, policies, and best practices that drive efficiency and effectiveness across the sales organization
• Lead sales planning activities including territory design, quota setting, commission plans, capacity planning, and resource allocation
• Manage the sales operations team, fostering a culture of continuous improvement and analytical excellence

• Serve as the strategic owner of Salesforce CRM, ensuring the platform is optimized to support sales workflows, reporting needs, and business objectives
• Identify and implement Salesforce features, automation, and functionality to streamline sales processes and eliminate administrative burden
• Partner with Sales Enablement and IT teams to configure and customize Salesforce capabilities including workflows, validation rules, custom objects, and process automation
• Evaluate and integrate Salesforce App Exchange solutions and third‑party tools that enhance sales productivity where applicable
• Ensure data integrity, governance, and hygiene standards within Salesforce, implementing regular audits and cleanup protocols
• Lead sales teams on Salesforce best practices, new features, and optimal usage patterns

• Design and architect reporting frameworks in Salesforce that provide actionable insights into sales performance, pipeline health, and revenue trends
• Lead the sales forecasting process, ensuring accuracy and visibility into pipeline progression and deal closure probability
• Develop and monitor key performance indicators (KPIs) and metrics that drive accountability and informed decision‑making
• Conduct deep‑dive analyses on sales trends, conversion rates, and revenue drivers to identify opportunities for improvement

• Manage the sales technology ecosystem, including evaluation, selection, implementation, and ongoing optimization of sales tools
• Ensure seamless integration between Salesforce and other critical systems including marketing automation, CPQ, analytics platforms, and data enrichment tools
• Partner with IT and vendors to troubleshoot technical issues and implement system enhancements

• Identify bottlenecks and inefficiencies in the sales process and implement solutions that improve velocity and win rates
• Collaborate with Revenue Operations, Marketing, and Customer Success teams to ensure smooth handoffs and aligned processes across the customer lifecycle
• Support sales compensation plan design and administration, ensuring alignment with business objectives

• 10+ years of progressive experience in sales operations, revenue operations, or related roles, with at least 3 years in a leadership capacity
• Expert‑level proficiency in Salesforce CRM with demonstrated experience…