Account Manager - Existing Installations

Location: Ottawa, ON, Canada

Job : 84233

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us.

By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest‑technology engineering as well as mechanical and micro‑technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well‑known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Join us in this role where you will identify opportunities through key customer contacts and industry information. You will locate sources for sale of company products and services, prepare documentation for prospective current customers, and ensure it is communicated appropriately.

• Build and maintain favorable client relationships
• Ensure customer needs or enquiries are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution
• Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized
• Assist architects and/or developers with application of company products through layout data and specifications

• Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives
• Plan, develop and implement sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflecting customer requirements and competitive offerings
• Assemble and present information for service, fixed priced repair and modernization
• Identify and pursue potential customers to drive and support strategic growth objectives
• Analyze customer needs and secure desirable business through application of company products and services
• Work with owners and building management in obtaining maintenance agreement, renewal of agreements as well as updates to their system either to meet new code requirements or through application of new technologies
• Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing

• Develop sales proposals and prepare estimates for the sale of company products and services
• Assure full utilization of systems and follow best demonstrated practices (BDP)
• Prepare and maintain required customer information and files in accordance with established procedures
• Work in cooperation with Contract Control on sales contract agreements
• Accounts receivable management for assigned accounts
• Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures

• Post Secondary Degree – preferably in Business or Engineering
• 3 – 5 years in elevator industry or related experience, or a similar industry which includes the sales, servicing and installation of capital equipment
• Proficient in MS Office
• Communication:
  Communicate clearly and articulately
• Customer Service:
  Demonstrate customer focus through improving performance; demonstrate commitment to customer service through improving customer satisfaction
• Negotiation:
  Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers’ acceptance
• Persuasion:
  Motivate customers to act or react in a manner to support…