Program Manager - Customer Focused Solutions

Drive customer engagement and satisfaction in your role as a Program Manager at Renaissance in Kanata, Ontario. Manage relationships, implement strategies, and communicate effectively across teams.

As the Customer Program Manager at Renaissance Repair and Supply, you will be the “Voice of the Customer,” ensuring that client needs are translated into actionable tasks for internal teams. Overseeing account management for telecommunications and engineering sectors, you will leverage your 5+ years of experience to recommend new services and enhance existing accounts. Your focus will be on maintaining KPIs and fostering strong customer relations.

Key Responsibilities:

• Understand customer goals to tailor offerings and services

• Communicate client expectations to cross-functional teams

• Establish trusted relationships through regular client interactions

• Design and execute strategies for account expansion

• Provide management with insights and updates on customer bases

Requirements:

• Minimum 5 years in telecommunications or electronics account management

• Proven skills in negotiation and relationship influence

• Strong Excel and analytical abilities for data storytelling

• Familiarity with ERP and CRM technologies

• Self-motivated and health and safety conscious

Shape the future of customer program management and contribute to Renaissance's mission in innovative electronics repair solutions.
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