Account Manager

Job Summary

Otis Elevator Company is searching for a highly motivated Account Manager responsible for territory sales, margin growth, and customer satisfaction for all customers within the assigned geography. The role will be based in Ottawa, Ontario.

• Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as a technical sales consultant to customers in the assigned territory.
• Drive territory sales and margin growth.
• Retain and renew current maintenance agreements by improving customer satisfaction via the MFA program.
• Manage and nurture account relationships to drive renewals and repair opportunities.
• Conduct sales planners and needs assessments to inform account targeting efforts, including expansion within the existing installed base and renewal efforts.
• Assist with customer concern resolution in collaboration with Operations, Service Project Manager, and Service Supervisor.
• Partner with the branch business development sales team to identify new business development opportunities.
• Actively communicate competitive feedback and market dynamics internally to improve solution sets and refine messages.
• Use Otis sales tools to track opportunities, pipeline, and forecast sales results.
• Manage opportunities in the CRM pipeline and provide accurate forecasting.

• Bachelor’s degree required.

• 3+ years of sales and/or account management experience.
• Must have a vehicle.
• Ability to work in a highly team‑oriented and dynamic environment.
• Strong written and verbal communication skills.
• Customer‑centric mindset with a strong desire to achieve customer satisfaction.
• Self‑motivated with the ability to manage many simultaneous tasks and responsibilities.
• Comfortable in a technical setting utilizing Microsoft‑based computer software.
• Goal‑oriented with strong time management and organizational skills.