Leasing - Leasing Call Specialist

Purpose

The Leasing Call Specialist is responsible for maximizing leasing opportunities by proactively engaging with prospective residents and converting inquiries into scheduled apartment tours. This role focuses on high-volume outbound calling, lead follow-up, and appointment booking to ensure prospective residents receive timely and consistent communication. Working closely with the Leasing Team, this position supports the leasing process by ensuring Leasing Agents have a steady pipeline of scheduled tours, allowing them to focus on providing exceptional property experiences and converting tours into applications.

• Serve as the first point of contact for all incoming leasing inquiries, ensuring timely and professional responses.
• Conduct high-volume outbound calls to prospective residents who have expressed interest in Lépine properties.
• Follow up with new and existing leads through phone, email, and other communication channels.
• Engage prospects professionally to understand their housing needs and encourage them to schedule a property tour.
• Book and coordinate apartment tours for Leasing Agents.
• Maintain accurate prospect information and activity records within leasing systems.
• Follow established call scripts, processes, and lead follow-up schedules.
• Reconnect with prospects who have previously shown interest but have not yet scheduled a tour.
• Provide a positive first impression of the Lépine brand through every interaction.
• Collaborate with Leasing Agents to ensure smooth transition from booked appointment to complete tour.

Lépine is an equal opportunity employer committed to fostering an inclusive, accessible, and respectful workplace. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

The above statements are intended to describe the general nature and level of work performed in this position. They are not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Additional duties may be assigned from time to time based on organizational needs.