New Home Sales Administrator Job Ottawa area,Ontario Canada,Sales

Location:

Ottawa, Ontario (5 days/week in sales office)

Company:

Mattamy Homes Canada

Department:

Sales, Ottawa Division

Employment Type:

Full-Time

Reports to:

Regional Sales Manager

When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are.

It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting – and we’re making it happen.

Learn more about what makes working at Mattamy special and our award-winning culture.

What we offer

In keeping with the Mattamy Mission to provide the Best Homeowner Experience, the New Home Sales Administrator is the first point of contact for prospective homebuyers visiting the sales centre or model homes. This role is responsible for creating a welcoming, professional, and engaging environment while supporting the sales team through administrative, coordination, and customer service activities. The Sales Office Host plays a key role in delivering a positive customer experience and supporting sales operations in a fast-paced new home construction environment.

What you’ll do

Greet and welcome all visitors to the sales centre and model homes in a professional and friendly manner

Engage with prospective homebuyers, answer general questions, and direct them to Sales Consultants as appropriate

Maintain a clean, organized, and presentation-ready sales office and model home at all times

Offer refreshments and ensure visitors feel comfortable and attended to

Manage daily sign-in procedures for visitors and ensure accurate tracking of traffic

Assist Sales Consultants with administrative tasks including document preparation, data entry, and filing

Support the preparation and distribution of sales materials, brochures, price lists, and marketing collateral

Answer and direct incoming calls and emails in a timely and professional manner

Schedule appointments and assist with coordination of client meetings, tours, and events

Support community events, launches, and special promotions as required

Act as back-up support for other sales office functions (e.g., administration, sales coordination, marketing activities) as needed

Follow all company policies, health and safety requirements, and procedures

What you bring

High school diploma required; post‑secondary education in business administration, real estate, or a related field is considered an asset.

Previous experience in customer service, sales administration, or an administrative support role within a fast‑paced, customer‑facing environment.

Strong customer service orientation with the ability to professionally greet, engage, and support prospective purchasers, Realtors, and business partners.

Excellent verbal and written communication skills.

Highly organized with strong time management and attention to detail

Demonstrated computer proficiency, including experience with Microsoft Office applications and the ability to learn and navigate CRM and database systems.

Ability to work both independently and collaboratively within a demanding, team‑oriented sales environment.

Professional, outgoing, and polished demeanor, with a commitment to integrity, confidentiality, and professionalism at all times.

Must be available to work in‑person, including weekends (Saturday/Sunday).

Valid driver’s license and access to a vehicle required to support travel between communities and the Sales Centres as required.

Bonus points

Experience with JD Edwards and/or DynaMX platforms.

This position works out of the Mattamy Homes Sales Centre. Hours of operation are:

Monday to Thursday: 12:00PM – 8:00PM

Satu…