Commercial Sales Manager

Commercial Sales Manager - Ottawa

Rinnai America Corporation is the leader in tankless water heating—a technology that is growing rapidly as businesses and homes are moving away from traditional tank systems to an efficient, endless supply of hot water. We are the only tankless water heating manufacturer in the United States. We are committed to our employees and foster a strong, accountable culture that gives back to communities.

Rinnai has a strong commitment to our employees and a culture of accountability, giving back to our communities through volunteer work and community service days.

The Commercial Sales Manager will play a pivotal role in expanding Rinnai’s commercial business segment. This individual reports to the Manager of Commercial Sales and works closely with the Sales, Engineering, and Distribution teams to drive growth across applied and commercial product lines. Bilingual in English and French (Canadian) and based in the Ottawa and Montreal region.

This position combines the strategic responsibilities of a Commercial Sales Manager and a Specification Manager, providing both business‑development, sales, and technical expertise in the field. The ideal candidate is a solutions‑mindful, high‑performing professional with a strong understanding of business growth, sales, customer relationships, hydronic systems, plumbing, fluid motion, pipe fitting, and related controls. The primary responsibility is to identify, analyze, package, and sell commercial systems solutions to contractors, end‑user customers, engineers, and large national accounts.

• Manage a territory in Ottawa, Ontario.
• Travel up to 75% within the territory.
• Other Perks/Benefits:
  Best‑in‑class health benefit programs eligible on the first day of employment, company vehicle/allowance, Paid Volunteer Community Service Day, and more.

• Build and maintain long‑term relationships with end‑user customer accounts, mechanical contractors, engineers, and distribution partners to drive commercial sales and business growth.
• Leverage technical expertise to effectively sell and promote Rinnai commercial water heating and hydronic systems, creating end‑user "pull‑through" demand.
• Execute regional commercial sales strategies, driving revenue and supporting Rinnai’s position in new construction and retrofit markets.
• Identify mechanical system and process improvements to cultivate market opportunities within various verticals (e.g., property management, hospitality, education, healthcare, arenas).
• Lead and manage active bid funnels and the new client development process through Salesforce CRM. Ensure funnel optimization and meet minimum close‑rate targets and KPIs.
• Deliver technical assessments and make appropriate equipment recommendations for commercial hydronic systems and applications. Facilitate project walk‑throughs and site reviews to size and sell Rinnai commercial solutions.
• Understand mechanical drawings, and commercial specifications/submittals to support efficient system solution recommendations to engineers, contractors and project managers.
• Provide accurate and timely support in identifying and addressing field product performance and quality issues, collaborating with Engineering and Technical Services as needed.
• Manage distribution quotes and bid‑spec relationships supporting wholesale distribution to ensure proper market coverage and project execution.
• Educate and train contractors, engineers, and channel partners on Rinnai commercial products, systems, and applications.
• Establish and maintain effective communication channels between customers and Rinnai teams to foster collaboration and long‑term partnerships.
• Monitor, interpret, and act on field sales data, market trends, competitive intelligence, and product innovation.
• Maintain regular communication and collaboration with Territory Sales Managers, Commercial Sales Managers, and internal cross‑functional teams to align on goals and opportunities.
• Ensure compliance with internal processes, including timely expense reporting and travel budget management.
• Commit to ongoing professional…