Medical Affairs Assistant

Who We Are

Appletree Shared Services Corporation is the most progressive multi‑disciplinary medical group in Canada. We assist and manage the practices of Ontario’s best family physicians and specialists, including physicians offering virtual healthcare services. For over two decades, we have worked with bright and motivated individuals on our mission to improve access to community healthcare in Canada. Our journey is now leading us to help other parts of the world re‑build access to healthcare in their own communities, and we are only just getting started.

Come discover how you may join our talented team and participate in shaping the future of community healthcare!

We are looking for highly motivated and dedicated individuals to join our industry‑leading organization. If you are positive, passionate about healthcare, and enjoy working in a fast‑paced environment we want to hear from you!

At Appletree, we offer a wide range of career opportunities for individuals seeking experience in the healthcare industry. We have suitable positions for medical school hopefuls, for those interested in a career in healthcare, for foreign medical graduates, for those who are still searching for a career path, and for experienced professionals who are looking to make a positive impact in our community.

We offer opportunities for growth, flexible work hours, access to premium healthcare services for you and your family, flexible benefits plan, and valuable experience that will jumpstart your career and continue your professional development!

Appletree Medical Group is looking for a part‑time Medical Affairs Assistant to provide administrative and operational support to the Medical Affairs team while assisting in the execution of departmental initiatives. This role supports healthcare provider onboarding, provider inquiries, MD billing‑related inquiries, compliance tracking, reporting, email management, and ongoing Medical Affairs projects.

The position is primarily execution‑focused, with responsibility for managing workflows, documentation, and communications, while escalating complex, strategic, or compliance‑related matters to Medical Affairs Management as required. The Medical Affairs Assistant plays a key role in ensuring accuracy, timeliness, and consistency across Medical Affairs operations.

Status: Part‑time.

Compensation: Commensurate based on education and experience.

• Manage the shared Medical Affairs inbox, triaging, prioritizing, and flagging time‑sensitive or high‑risk items.
• Draft and send approved template responses to new physician leads and external inquiries.
• Create, update, and manage assigned tasks and workflows within Asana.
• Coordinate follow‑ups with physicians regarding onboarding requirements and outstanding documentation.
• Maintain organized and audit‑ready filing systems for onboarding, compliance, and operational records.
• Support physician onboarding and off‑boarding processes, including documentation tracking and internal coordination.
• Maintain low‑performance physician tracking logs, reports, and support physician retention initiatives.

• Maintain and update physician lead trackers and onboarding pipelines within Asana.
• Distribute onboarding documentation packages (eLabs, group billing, HRM, EMR access, etc.).
• Track receipt, completeness, and follow‑up of required onboarding documents.
• Update physician contact lists, tracking logs, and internal records.
• Upload newsletters, announcements, and physician communications through approved file‑import processes.
• Create EMR questionnaires and onboarding tools as directed.
• Support RAI submissions as assigned by the Medical Affairs Coordinator.

• Maintain compliance trackers, including renewals, reviews, and regulatory documentation.
• Submit RAI requests and support compliance workflows as assigned.

• Track MD billing‑related issues, ensuring accurate documentation and escalation when required.
• Action ban letters and update all relevant systems and trackers.
• Monitor wait‑time accuracy and report discrepancies or trends to leadership.