Appliance Technician

Overview

Whirlpool Corporation is a leading home appliance company with a broad portfolio of brands including Whirlpool, Kitchen Aid, Jenn Air, Maytag, Amana, Brastemp, Consul, and In Sink Erator . In 2024, the company reported approximately $17 billion in annual sales, with about 90% of sales in the Americas, 44,000 employees, and 40 manufacturing and technology research centers. More information about the company is available at

This Role In Summary

Whirlpool Canada is seeking a candidate for the role of Appliance Technician – Ottawa. This role is responsible for delivering an exceptional consumer experience in customers  homes, including technical diagnosis, repair, and installation of kitchen and laundry appliances including washers, dryers, dishwashers, stoves, ovens, refrigerators, freezers, and microwave ovens. Whirlpool Canada is the number one supplier of small and major home appliances, selling products under brands that include Amana, Whirlpool, Maytag, Kitchen Aid, and Jenn-Air.

Whirlpool Canada s head office is located in Mississauga, Ontario.

• Diagnose concerns by interpreting the customer’s observations, determine proper solutions or repairs, reference manufacturers  service manuals and bulletins, and use specialized tools and testing devices to locate issues.
• Maintain appliances by disassembling, cleaning internal parts, replacing faulty or worn parts, reassembling and testing.
• Ensure installations that require connections to water, electrical, or gas lines are completed correctly and in accordance with installation instructions.
• Use business management software to manage service calls.
• Follow company processes as per service Standard Operating Procedures.
• Proficient oral and written communication skills in English and French.
• A valid driver’s license with a good driving record. Physically fit with the ability to lift upwards of 55 lbs and perform daily labor.

• High School Diploma or GED
• 1+ year of experience in the appliance repair field or another service industry (e.g., telecommunications, electrical, HVAC, maintenance)

• Appliance Service Technician Red Seal Certificate (or in process of acquiring / registered as journeyman apprentice)
• Formal technical training in appliance repair
• Ability to use tablet/laptop computers
• Familiarity with mobile technology and applications
• Strong communication and teamwork skills, adaptable to change, and customer service oriented
• Comfortable with Google Software and Applications (Google Sheets, Docs, Slides) or equivalent
• Strong organizational and customer service skills
• Results-driven with proven troubleshooting and problem-solving abilities
• Ability to read and comprehend documents such as blueprints, electrical schematics, operating and maintenance manuals, work orders, repair parts requests, and measurement tools (e.g., tape measure, micrometer, caliper, VOM)

• Flexible benefits (healthcare, wellness accounts, income protection, AD&D, life insurance)
• Parental top-up plan
• Family building support benefit
• Additional holidays
• Employee assistance program
• Retiree benefits, Savings plans, defined contribution pension
• Employee discounts
• Eligible for annual bonus

Whirlpool’s ways of working and benefits include flexible work options such as Always On Flexibility, two-week Work from Anywhere (two one-week increments per year), and a four-week sabbatical after every five years of service. Whirlpool Corporation is an equal employment opportunity employer and prohibits discrimination based on race, ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, disability, veteran status, or any other category protected by applicable law.