Field Technician

Field Technician – Ottawa

SUMMARY

As a member of the Service team, the Field Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. They will assume overall responsibility for safe, effective, clean, organized and professional performance.

Expected Salary range (per hour)

$40.00 - $46.00 per hour

• Emphasis on the development and implementation of a “Customer Service, customer focused” philosophy within the department and the branch; represent front line company, resolve client problems.
• Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction through the timely completion of field service work.
  • Responsible for all aspects of assigned field service calls, including but not limited to:
  • Proactive customer contact in order to properly identify machine faults.
  • Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes; able to interpret it.
  • Effective communication to vendor (Volvo) with respect to Tech Line and/or direct calls in order to facilitate accurate diagnosis; able to communicate with workers with training.
  • Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work; time cards; what have done, job safety, put all information in the system.
  • Accurate and timely service report submissions (includes time cards); providing information on the repairs made on the machines, how long it took and information on the parts repaired.
  • Care and maintenance of assigned service vehicle and tools; keep them in good condition and clean after work.
  • Daily vehicle checks and CVOR log‑books; check if the vehicle is in the right conditions and that the log‑books are working properly.
  • Effective, open and frequent communication with dispatch and office; keep them up to date; inform them of routes, so they can give me other work that is next door.
• Responsible for the return of un-used parts upon completion of field service work; unused parts are returned as we do not need them.
• Responsible for ensuring that all field service work/inquiries by customers and/or field dispatch are managed in a professional and timely manner at all times; requests are processed quickly so that the customer is not lost.
• Performs other duties as assigned.

• Must possess excellent written and oral communication skills.
• Proficient with hand tools, computer tools, torches, welding equipment, air tools, etc.
• Red seal 421A mechanic licence.

• Post‑secondary diploma and/or relevant work experience required.
• Licensed Heavy Equipment Certification/license or equivalent.

• On call 24/7.

HEALTH AND SAFETY

It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies.

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.