Field Technician

Company:
Nors

Location:

Ottawa, Ontario, Canada

Date posted:
Jun 5 2026

As a member of the Service team, the Field Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. They will assume overall responsibility for the safe, effective, clean, organized and professional performance.

$40.00 – $46.00 per hour

• Develop and implement a customer‑centered service philosophy within the department, representing the front line of the company and resolving client problems.
• Increase revenues, improve operating efficiencies and overall customer satisfaction through the timely completion of field service work.
• Perform all aspects of assigned field service calls, including but not limited to:
  • Proactive customer contact to accurately identify machine faults.
  • Timely and accurate diagnosis and repair, including computer connection/diagnosis with the machine to identify fault codes.
  • Effective communication with vendor (Volvo) regarding Tech Line and/or direct calls to facilitate accurate diagnosis.
  • Accurate ordering of required parts and follow‑up to ensure parts are received to complete the service work; record time cards and job safety information in the system.
  • Timely and accurate service report submissions (including time cards) detailing repairs, time taken and parts used.
  • Maintain the assigned service vehicle and tools, ensuring cleanliness and proper condition.
  • Perform daily vehicle checks and maintain the CVOR log‑books.
  • Maintain open and frequent communication with dispatch and office; keep them informed of routes and availability for nearby tasks.
• Return unused parts after service completion.
• Ensure all field service work/inquiries by customers and or field dispatch are managed professionally and timely; process requests quickly to retain the customer.
• Perform other duties as assigned.

• Exceptional customer service skills.
• Excellent written and oral communication skills.
• Proficient computer skills (Email, vendor website, Prosis, Tech. Line).
• Excellent time‑management skills.
• Proficiency with hand tools, computer tools, torches, welding equipment and air tools.
• Red Seal 421A mechanic licence.

• Post‑secondary diploma and/or relevant work experience required.
• Licensed Heavy Equipment Certification/license or equivalent.
• Similar work experience.

• On‑call 24/7.

All Nors employees are expected to conduct their work safely, abide by Nors safety policies, and report hazardous conditions and unsafe work procedures. Employees must also report any incidents, accidents or near‑misses according to company policies.

Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates, including members of visible minorities.

Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for suitable accommodation that considers the applicant’s needs.