Building Operator; Residential

Salary Range: $55,000 to $60,000 annually

Richcraft Homes is a renowned Ottawa Home Builder and Real Estate Holding Corporation with more than a 40-year history in new home and high‑rise construction, land acquisition and development, multiple joint venture projects, and residential and commercial income property management.

Richcraft Homes purpose is to provide a high quality, distinctive, sought‑after product that delivers value and award‑winning designs, with a commitment to customer satisfaction that surpasses every expectation. At Richcraft, we are purpose‑inspired, detail‑oriented and driven.

Richcraft strives to provide a high quality, professional work environment that fosters personal and professional growth. Innovation, integrity, craftsmanship, and community are at the forefront of everything we do. We have always kept an unwavering commitment to our people, our communities, and our homeowners. At Richcraft, we feel privileged to build dream homes for our clients.

Richcraft is passionate about professional growth, development, and long‑term career excellence of its employees. In return for your hard work and dedication, you will be rewarded with a competitive salary and a full range of benefits including:

• Generous health and dental plan
• Group retirement planning with company match
• Opportunities for growth
• On‑Call Pay
• Live‑In Option

Richcraft is looking for a Building Operator to join our operations team on our low‑rise residential portfolio. The Residential Building Operator will be responsible for a designated residential portfolio that includes managing day‑to‑day operations, being available for general inquiries to tenants and ensuring a high level of service and support is provided to residents at all times.

• Promptly respond to resident issues and service requests.
• Be available to residents for general inquiries about living in their suite, building and community.
• Act as a liaison between residents and management.
• Perform resident service requests in addition to routine repairs and maintenance for in‑suite, interior and exterior common areas.
• Monitor, troubleshoot and perform preventive and minor repairs on HVAC, plumbing and electrical systems, and small appliances.
• Emergency on‑call duty for after‑hours building issues.
• Monitor performance of external contractors.
• Supervise and coordinate tenant move‑in and move‑out.
• Provide emergency/unscheduled repairs of equipment, structures and grounds on the property.
• Perform regular property inspections of units, common areas, building exteriors, and landscape in coordination with the Operations Manager.
• Keep accurate records of space conditions including roof, HVAC and utilities.
• Clean light fixtures and change bulbs/tubes.
• Provide quotations, recommendations, regular visits and prompt service to building tenants to ensure satisfactory resolution. Order supplies and services based on pre‑authorized levels of approval.
• Prepare and submit reports based on operations.
• Prepare, paint and decorate interior and exterior surfaces as required.
• Maintain inventory of equipment, manuals and warranties.
• Perform all other duties as assigned or needed.

• Possess a preventative attitude and proactive communication.
• 2+ years of experience as a Building Operator and/or Superintendent.
• Exceptional communication, organizational, interpersonal and time‑management skills.
• Working knowledge of HVAC, plumbing and electrical systems.
• A valid driver’s license and car is required.
• A demonstrated high degree of integrity, discretion and confidentiality.
• Excellent technical troubleshooting and problem‑solving skills.
• Ability to work well independently with minimal supervision, and with other team members when necessary.
• Ability to prioritize work and adhere to maintenance schedules.
• Ability to analyze, organize, prioritize and delegate tasks accordingly.
• Ability to enhance positive relationships with residents, tenants and vendors.
• Ability to consistently complete assigned work in a timely and efficient manner.

Richcraft is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact us and we will work with you to meet your needs.