Sr Service Specialist; Field Technician, Building Automation Systems

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We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

The main function of a Service Specialist is to attend on-site service visits, provide preventative maintenance, troubleshooting, and repair. Additional responsibilities related to the technical delivery of small service projects, work and time material and may be assigned as well. Our customers will have various products installed that fall into the - HVAC and automation controls, as well as their associated computer systems.

The goal is to insure system up-time and efficiency.

• Act as Siemens representative on construction sites and work in close collaboration with the various partners on the sites such as contractors, subcontractors and customers.
• Work towards the project schedule and work package received from the supervisor and/or project manager and maintain regular communication on the status and execution of the projects assigned.
• Participate in job site final walk and/or final completion for systems to service turnover on assigned jobs.

• Program and start up the various systems (heating, ventilation, energy saving system, etc.).
• Perform wiring checkout, system start-up programming, utilizing commissioning tools provided
• Build corresponding schematics and database management.
• Check the quality of the installations and ensure the accurate functioning of all components of the building control system.
• Check the various system components to make sure they are working accurately and tackle problems if vital.
• Respond to customer emergency service calls on-site or remotely checks indicated points of trouble.

• Conduct training and development classes for customers on site or at the branch as required.
• Delivers technical support, coaching and direction to end users and other Service Technicians as applicable.

• Complete all job closeout documentation.
• Provide all information as needed to the Service Dispatcher so that SAP data is current
• Always respect the occupational health and safety codes.

Location:

This role supports the Ottawa, Ontario area

• A professional, technical or college diploma in building mechanics, industrial electronics instrumentation and control or in a related area.
• 3+ years of direct experience working with Building Automation Systems

• Good knowledge of Building Automation systems and relevant standards (Siemens systems, a strong asset)
• Knowledge and experience with Open Communication protocols like BACNET Modbus etc. required
• Confirmed diagnostic skills:
  Able to systematically identify and resolve technical problems.
• IT literate and proficiency in the MS Office suite.

• Strong communication skills in English, both verbal and written
• Experience in delivering high-quality customer service to a broad range of customers.
• Proactive and calm under pressure.
• Ability to work independently; resourcefulness and strong organizational skills.

• Available to work flexible hours and to work overtime as needed.
• A valid and unrestricted G/Class 5 driver’s licence is required to participate in the Siemens Fleet Program and to…